HTN Attorneys Parktown, Johannesburg, Gauteng, South Africa
Jul 26, 2017Permanent
Position Summary HTN Attorneys requires Collections Consultants, preferably with experience, to join a high-performance call centre environment. Collections Consultants are responsible for calling customers to make arrangements to pay their outstanding debt. Job Description Make and receive calls to debtors to make payment arrangements regarding their outstanding debt, by using the applicable systems (Excalibur, Collect Smart) Ensure that you meet & exceed the daily, weekly & monthly operational targets and standards Ensure that you act with the utmost care, caution & respect towards debtors & clients of HTN Attorneys Ensure that you act within the parameters as set out within the DCA & NCA at all times and minimize the exposure of the company for complaints at any of the councils Create & sustain a cohesive working environment & ensure a clean & safe working environment at all times Qualifications Essential: Grade 12 or equivalent certificate Advantageous: A National Certificate relevant to the Call Centre, Collections Experience Essential: Call Centre, Collections, Computer literacy, Collections Legislation (DCA, NCA) Advantageous: Customer Service skills, Credit Control, back office.