Kontak Recruitment Marlboro, Sandton, Gauteng, South Africa
Aug 17, 2017Permanent
Sales Administrator ( Internal) EHC393 Marlboro, Sandton R8000 per month Grade 12 At least 2 years’ experience with sales administration Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Primary responsibilities Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers Greet customers warmly and ascertain problem or reason for calling. Assist with refunds or exchanges. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Attempt to persuade customer to reconsider cancellation. Utilize computer technology to handle all queries and complaints Ensure proper customer service is being delivered.