Nationwide Placement Cape Town, Western Cape, South Africa
Jun 26, 2017Permanent
Debt Collections ConsultantsSalary: Neg. Description:We have an exciting & challenging position for an experienced person who is highly meticulous and enjoys working in a pressurised environment. The purpose of the Collections Consultant is to collect outstanding arrears in and effective manner for a variety of arrear books and to facilitate the administration thereof. This should be done with a positive attitude, thereby portraying a professional company image whilst striving for Customer Satisfaction. Requirements:Key Performance Areas• Operational Productivity: As per the KPI. • Quality of work: Continues updating of Collection system. Address clients in a firm, polite and professional manner. Arrear status of account explained in detail to the client including consequences of non-payment.• Quality team member: Adhere to the schedule as it has been set out by WFM. Adhere to the company policies and procedures. • Service Quality: Achieving high levels of customer satisfaction results. Make special arrangement with clients should it be necessary this includes legal action / negotiating on changes and terms. Ensure correct payment arrangements are in place. Constantly follow up with the client.• Teamwork: Have a positive impact on the team by being involved in team activities. Ensure that behavior is alignment with the Company values. Qualification:• Grade 12• Speak & understand of multiple languages - advantages (Xhosa, Zulu, English, Afrikaans, Ndebele, Venda, Setswana, Southern Sesotho, Tsonga, Sepedi) Experience: • Minimum of 1 year experience in similar capacity Functional Competencies• Computer literate• Numeracy literate• Negotiation skills Behavioural Competencies• Teamwork• Quality and Detail Orientation• Customer Focus• Following instructions and procedures• Effective Communication• AssertivenessApplicants that are interested in applying for the advertised position must apply by faxing their Curriculum Vitae (CV) to Fax :0867504884 apply online.: ASAPOnly shortlisted applicants will receive further correspondence. If you have not received a response within four weeks of submitting your application, please regard your application as unsuccessful.