MJM Recruitment Durban, KwaZulu-Natal, South Africa
Oct 11, 2017Permanent
APPLICATION SERVICES MANAGER – DURBAN To provide support services to the Oracle Services business within the Managed Services Business Unit with the goal to sustain business and ensure systems operate. Core Responsibilities Financial Responsible for budgeting and revenue forecasting in Application Services Maintain Sciforma forecast Account management Manage the increase of annual retainers across all Application Services clients. Ensure contracts/agreements are timeously renewed and retainers/projects are timeously invoiced. Ensure profitability of Retainers and Projects. (Monthly reporting on financial status of all contracts) Liaise with clients to identify new opportunities to generate revenue growth. Maintain effective working relationships with Sales and Account Management teams: assist in setting and communicating sales targets Line management Ensure team is fully utilized. Recruiting, developing and supporting necessary personnel. Manage external consultants Ensure that required certifications are achieved and maintained Projects Ensure that operations within the Application Services team are efficiently and effectively coordinated. Quality assurance of all deliverables from Application Services. Ensure that appropriate project governance processes are adhered to by Application Services team Support management Ensure team adheres to Service Level Agreements. Monitor quality of incident feedback Regular meetings with key customers Monthly service delivery reports Behavioural Competencies Required Problem Solving Skills Ability to consider multiple factors, to the core of a problem and to come up with a logical remedial solution Interpersonal communication Ability to give and receive information, views and opinions in a manner appropriate to the audience and thereby influence others and the ability to advance communication across a diverse group of people. Attention to detail Total task accomplishment through concern for all areas involved, no matter how menial. Decisiveness Readiness to make decisions, render judgments, takes action based on logical assumptions and which reflect factual information and consideration of organizational resources. Planning and organizing Establishing a course of action for self and/or others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources. Perseverance Maintain composure, objectivity and patience when confronted with different and/or defense-provoking situations. Commitment To regularly update and upgrade one’s professional knowledge and skill through research, study and application of aspects which are relevant to his/her professional work in order to keep abreast of current developments and trends in areas of expertisE Integrity Consistently acts and behaves in ways that are congruent and aligned with own values, company values, principles, theories and beliefs. Includes congruence, trustworthiness, reliability and internal consistency. Diversity Management Process or skill to manage people from different cultures, skills set/discipline and age groups. Professionalism Level of performance or proficiency in professional arena. Functional Competencies Required The ability to apply a business or commercial thought process approach in decision making, planning and implementation of financial management. Be able to communicate effectively at all levels, ensuring understanding, trust, buy-in and commitment from the various parties. In-depth understanding and management of systems life cycle. Customer service and quality Multi-tasking Continuous improvement Goal-directed and sense of urgency Team focused and people management skills and experience Business and financial acumen Ability to match resource to task Education & Qualification Bachelor of Commerce (preferably in IT) Bachelor degree in Computer Science Knowledge Knowledge of systems development life cycle. Knowledge and understanding of IT support function and maintenance Relevant Experience 10 years general experience in the IT environment with at least 3 -5 years at managerial level. Proven experience with systems development life cycle. Previous experience in managing budgets and financial forecasting.