MJM Recruitment Gauteng, South Africa
Mar 28, 2017Permanent
Job Description Ensure quality and maintain a high level of customer service, during the call logging process (After hours). Job Requirements Ensure that requests for assistance received via the Service Desk Mail Box are logged accurately and efficiently. Ensuring that telephonic request or problems received via the Service Desk Telephone system are logged accurately and efficiently. Password Resets and unlocking of user accounts. Provide First Line IT support to customers. Ensuring that calls reported for Systems failures are immediately logged on the call logging system and escalated with the relevant System Standby Engineers. Ensuring that calls reported for Business Application failures are immediately logged on the call logging system and escalated to the relevant Standby Application Support Engineers Where required, to provide customers with updates or feedback on calls which are logged on the call logging system. Assist team to meet identified SLA Interface and interact with other teams. Coordinates and handles Night Shift and after hours Escalations with relevant area team leads including the Service desk standby Team lead.