Kontak Recruitment Benoni, Gauteng, South Africa
Aug 18, 2017Permanent
GENERAL MANAGER Benoni R55000 per month neg plus benefits A large provider of Medical Aid & Health Cover is currently looking for an experienced General Manager to employ as soon as possible. Salary –R55 000 per month neg plus benefits (medical insurance – company contribution is 50% if candidate does not have medical aid, group life cover – in case of death, disability and dread disease, & 5 cubed investment which is similar to a provident fund). Job Summary Overall control and management of the entire Operational issues relating to Medical Insurance full department including staff, recruitment, telephones and CRM Systems Requirements: Matric and National Diploma in Business/General Management with 2-3 years Management experience. Demonstrate sound work ethics. Be consistent and fair. Use common knowledge Ability to handle a number of tasks at one time. Must be prepared to deal with stressful situations and have the ability to handle pressure. Excellent administrative, communication and listening skills. Respect the importance of confidentiality. Be patient, tactful, diplomatic and approachable. Problem-solving skills. Have good planning and organizing skills. Be able to work accurately. Computer skills including MS Word, Excel, PowerPoint and Outlook. Self-motivated, flexible and enthusiastic approach in general. Duties include, but are not limited to: General staff control and efficiency relating to attendance, training and KPI’s. Assimilate all daily, weekly and monthly statistics from all internal sections in each of the departments. Oversee training of new staff. Conduct interviews in place of vacancies that may exist from time to time after Supervisors screening interviews. Manuals research and compiling relevant documents from the information. Attend weekly Managers meetings as well as the one-on-one meetings with the MD. Oversee the testing of the lines on a regular basis takes place as well as timely available agents from specified times always are available on line. Liaise with IT technicians on continuous feedback. Oversee Sales and Quality Assurance department. Reviewing the performance of staff, identifying training needs and planning in conjunction with the training department. Create a positive/team atmosphere. Be available to answer questions and address issues arising from queries received from members and staff. Handling the more complex customer complaints or enquiries. Monitor Supervisors ability to manage Agent performance - productivity, quality, attendance, and conduct/professionalism. Meet at least once each week with Supervisors, team and individually. At a minimum, review the following topics; Review the past week's events, including program statistics, results, training needs, quality feedback, coaching, counseling, team incentives. Create a detailed plan to positively impact your team's monthly, weekly, and daily performance. Continually expands Operations skills, program knowledge, and professional development. Any other appropriate task of the department or related post that may from time to time occur.