MJM Recruitment Pinetown, KwaZulu-Natal, South Africa
Aug 17, 2017Permanent
HEAD DONOR RELATIONS – PINETOWN ROLE PURPOSE Manage Operational Marketing Team to ensure targets and objectives are met. SPECIAL CIRCUMSTANCES (E.G. TRAVEL, WORKING AFTER HOURS ETC.) Incumbent may be required to drive a company vehicle from time to time as per operational requirements. Travel within the zone and to national meetings with overnight stays. Must be prepared to work overtime, weekends and variable hours as required within prescribed limits and conditions. The incumbent will be required to be on his / her feet for lengthy periods, to carry loads of up to 14kg and assist with loading and off-loading of vehicles and climb stairs within reason. Incumbent must be physically fit. Position cannot be performed by a person with a disability MINIMUM REQUIREMENTS Education Degree or Diploma in Marketing / Communications Driver’s license. Computer Literacy MS Office. Experience and knowledge requirements 2 – 3 years' Supervisory experience. Blood transfusion experience would be an advantage. KEY PERFORMANCE AREAS (KPAS) KPA 1 Contribution to the Business Planning For the Zone by Providing Data on Zone Targets And Requirements KPI 1.1 Assist Zone Donor Manager with preparation of the Zone Donor Services Business Plan and Budget providing data on targets and requirements. 1.2 In conjunction with the Zone Donor Manager prepare Zone marketing Plan to integrate with overall Business Plan. KPA 2 Accomplishment of Blood Procurement Operational Objectives for Specific Zone KPI 2.1 Liaise with Zone Planner and Branch Donor Relations Practitioners regarding planning blood drives and activities to meet targets. 2.2 Utilize Human Resources effectively by planning and scheduling sufficient blood drives and recruitment of sufficient donors. 2.3 Meet collections requirements by implementing activities as agreed with the Marketing team. 2.4 Monitor blood collections forecast and develop contingency plans to counteract shortfalls in the area. 2.5 Ensure recruitment projects are implemented and monitored at Branch Centers. 2.6 Implement, monitor and evaluate National retention programs. 2.7 Manage and monitor Tele-Recruitment Department. 2.8 Submit monthly reports to the Zone Donor Manager. KPA 3 Management of Staff to Ensure Good Relations, Teamwork, Employee Commitment And A Professional Service Delivery KPI 3.1 Monitor and address staff performance on an on-going basis through mentoring, coaching and conducting reviews according to agreed timeframes. 3.2 Identify staff individual development and training needs and address through training programs and monitor. 3.3 Ensure completion of all technical training as per a training plan developed in conjunction with relevant Departments and other divisions. 3.4 Improve productivity by effectively dealing with grievances, conflict, incapacity and misconduct in accordance with relevant procedures. 3.5 Ensure regular two-way communication with staff on all matters including Principles of Excellence, team building, SOP's, policy changes as well as compliance with SOP criteria and Good Laboratory Practice Guidelines. 3.6 Monitor and control staff time-keeping, absenteeism and overtime worked to ensure adherence to relevant policies and Legislation. Take appropriate action where necessary. 3.7 Monitor shift exchanges, leave and sick leave to ensure availability of adequate personnel for cost-effective running of the department. 3.8 Recruit and select suitable candidates according to manpower plan, recruitment and selections procedures and employment equity targets. 3.9 Attend required meetings and appropriate training sessions to remain informed of current field-related developments and promote knowledge sharing. KPA 4 Accomplishment of Financial Objectives for the Area Being Managed KPI 4.1 Monitor cost center reports monthly and initiate action where necessary. 4.2 Prepare a monthly consolidated cost Centre report and submit to the Zone Donor Manager with explanation of variances and corrective action taken. 4.3 Authorize staff overtime, travel claims and allowances. KPA 5 Marketing / PR Campaign Management at Zone Level KPI 5.1 Implement National Marketing campaigns. 5.2 Monitor, evaluate and report on campaigns. 5.3 In liaison with Corporate Communications Manager communicate details of campaigns to staff, donors and public. 5.4 Develop, implement, monitor and evaluate local campaigns as agreed with Corporate Marketing Manager. 5.5 Promote the Clients corporate image and brand by ensuring compliance to uniform policy and Corporate Image guidelines. 5.6 With Donor Relations Practitioners build partnerships and networks with large institutions in conjunction with Corporate Marketing Department. KPA 6 Customer Relations KPI 6.1 Using appropriate surveys monitor customer satisfaction and compile reports for Zone Donor Manager. 6.2 Track customer complaints or queries and ensure that all cases are satisfactorily and timeously resolved. 6.3 Attend Donor Committee meetings to inform members of all activities within the business unit. 6.4 Attend or arrange other meetings as required by Zone Donor Manager.