Nationwide Placement Durban, KwaZulu-Natal, South Africa
Apr 02, 2017Permanent
Customer Team Logistics Specialist The CTLS is focused on ensuring product delivery to the customer occurs in accordance with the needs and requirements of the customer (on time, right product, right quantity, etc.) while operating within P&G policy. The CTLS is responsible for leading issue resolution related to product ordering and product delivery. They work with all necessary organizations within P&G (Global Business Units, Physical Distribution, Customer Business Development, etc.) as well as the customer to resolve any product delivery issues. The CTLS is a key contributor to ensuring customer satisfaction. The various responsibilities of the CTLS are listed in greater detail below. Responsibilities: Do order quality corrections and root cause Handle Product allocation Ensure order size optimization Handle emergency orders and emergency alternate procedure Participate in credit control communication Follow-up on delivery incidents with Physical Distribution Handle returns and refusals Issue reports and follow-up on results Inform customer/CBD of reported shortages Assign correct reason codes for root cause analysis on all Key Performance Indicators Be the expert in the customer(s) order pattern Key Results/Measures: Billing Accuracy Returns & Refusals Optimize customer inventory via turns and service levels Trade Terms compliance Order quality/touches Control Self Assessments Customer Satisfaction *Only Diploma candidates, or Matric plus 5 years working experience will be considered Qualifications Summary of Job Requirements: Only Diploma candidates, or Matric plus 5 years working experience will be considered Strong skills in leadership, and excellent in communication. Good command of the English & local language 0-3 years working experience. Have a passion for people. Be willing to face a new challenge every day. Fax your full resume, CV and ID to 086-6611-290 If you have not been contacted within 7 days, please consider your application as unsuccessful.