Megan Forg Consulting Knysna, Western Cape, South Africa
Oct 20, 2017Permanent
Workshop Manager Location: Knysna, Garden Route, Western Cape Salary: Up to R30k per month Purpose of the Role: Responsible for planning, leading, organizing, and supervising the day to day activities of the Workshop Section, controlling the quality of builds repairs, ensuring quality controls and implementation of standards are followed. Manages and motivates all services’ staff and other personnel involved in delivering high level, quality service, and on time delivery of builds to meet deadlines, facilitate planning for growth and expansion to achieve targets. Requirements: 5 years’ experience managing a workshop Experience in the UAV industry advantageous or interested in the industry essential Technically competent with ability to train others High integrity and professionalism. Good communication ability both verbally and in writing. Strong interpersonal skills, Leading & Supervising, Team Orientation Duties: Analyze current procedures and activities to identify and present opportunities for improvement of the workshop. Hands-on supervision of all workshop activities, especially technical issues. Ensure that the department is adequately staffed to achieve objectives, and that technicians are aware of procedures for using new products and equipment. Facilitate the orientation of new team members by familiarizing them with work surroundings, explaining work hours, procedures, use of equipment and job expectations and ensure that new team members understand their respective duties. Ensure adequate maintenance of tools, equipment and other materials in the Workshop Area. Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance. Conduct annual Performance Appraisal for Workshop Personnel. Provide advice and technical assistance to team members. Evaluate the impact of work delays, interruptions or changes in plans to develop appropriate course of actions. Monitor workflow to anticipate impact of delays due to team members being absent for leaves, holidays or sickness. Review customers service orders and inspect the quality of a technician builds and repairs before the release/packing of systems. Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures. Plan and adjust the workloads of department personnel to match their skills and abilities. Plan and prepare annual budget for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions. Follow up closely during implementation. Coordinate with sales department and arrange for delivery of systems to customers. Maintain communication with the Directors to obtain, report unusual concerns and share new ideas that may contribute to improved Workshop operations. Oversees the administrative requirements of the Workshop, including warranty obligations, inspection records, manual updates, equipment defect reports, maintenance services, policies, procedures, and practices.