Absa - Clerk Customer Service

  • PMT Recruiters
  • Sunnyside, Pretoria, Gauteng, South Africa
  • Feb 23, 2017
Permanent Accounting Banking Retail

Job Description

Absa - Clerk Customer Service (Retail)
Location:  Sunnyside Pretoria, South Africa
Apply asap!

Job Purpose:
To resolve enquiries from walk-in customers in a Retail Banking branch, issue account items and provide superior customer service to all customers

Key Responsibilities:
• Determine customer needs through interaction with client
• Attempt to resolve customer enquiries at the first point of contact
• Update demographics such as address changes, name changes
• Update standing order instructions based on information supplied by customers
• Utilise the pin pad system at the counter to assist customers in pin related queries
• Adhere to banks policies and procedures when processing client requests
• Coordinate calling file according to the laid down policy and procedure
• Coordinate card stock according to laid down procedures and manage the cheque book library
• Educate customers on the Banks procedures, security requirements
• Explain the campaign details to customers in brief and direct them to the Sales Consultant for further action
• Identify sales leads and cross selling opportunities by talking to customers to understand their needs and requirements
• Verify the customers identity according to procedures prior to proceeding with inquiry or transaction
• Identify potential fraudulent transactions and report to management
• Adhere to legislation and regulatory requirements as applicable of CASA, FICA, National Credit Act (NCA)
• Identity documentation, refer issue to supervisor or line manager to take decision on whether to proceed with the customers request
• Reconcile physical stock including but not limit to ATM Card, cheque books, credit card in line with the Bank's operating procedures

Essential/Basic Qualifications

Minimum Requirements:
• Grade 12 with commercial subjects or equivalent NQF level 4 qualification or higher
• One (1) year customer facing experience
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
• No criminal record

Preferred Requirements:
• One (1) year customer service experience within Retail Environment
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status


Applicants that are interested in applying for the advertised position must apply by faxing their Curriculum Vitae (CV) to Fax :0867504884 or apply online ASAP

If you have not been contacted within 14 days, please consider your application as unsuccessful.

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