Customer Team Logistics Specialist

  • Nationwide Placement
  • Durban, KwaZulu-Natal, South Africa
  • Feb 01, 2017
Permanent Administration Customer Service Logistics Supply Chain Telecommunications

Job Description

Customer Team Logistics Specialist

The CTLS is focused on ensuring product delivery to the customer occurs in accordance with the needs and requirements of the customer (on time, right product, right quantity, etc.) while operating within P&G policy. The CTLS is responsible for leading issue resolution related to product ordering and product delivery. They work with all necessary organizations within P&G (Global Business Units, Physical Distribution, Customer Business Development, etc.) as well as the customer to resolve any product delivery issues. The CTLS is a key contributor to ensuring customer satisfaction. The various responsibilities of the CTLS are listed in greater detail below.

Responsibilities:

  • Do order quality corrections and root cause
  • Handle Product allocation
  • Ensure order size optimization
  • Handle emergency orders and emergency alternate procedure
  • Participate in credit control communication
  • Follow-up on delivery incidents with Physical Distribution
  • Handle returns and refusals
  • Issue reports and follow-up on results
  • Inform customer/CBD of reported shortages
  • Assign correct reason codes for root cause analysis on all Key Performance Indicators
  • Be the expert in the customer(s) order pattern


Key Results/Measures:

  • Billing Accuracy
  • Returns & Refusals
  • Optimize customer inventory via turns and service levels
  • Trade Terms compliance
  • Order quality/touches
  • Control Self Assessments
  • Customer Satisfaction
  • *Only Diploma candidates, or Matric plus 5 years working experience will be considered


Qualifications

  • Summary of Job Requirements:
  • Only Diploma candidates, or Matric plus 5 years working experience will be considered
  • Strong skills in leadership, and excellent in communication.
  • Good command of the English & local language
  • 0-3 years working experience.
  • Have a passion for people.
  • Be willing to face a new challenge every day.


Fax your full resume, CV and ID to 086-6611-290

If you have not been contacted within 7 days, please consider your application as unsuccessful.

Job Level

Junior

Salary Range

R15 000 - R20 000 per month