Branch Manager

  • MJM Recruitment
  • Durban, South Africa
  • Oct 09, 2018
Permanent Human Resources

Job Description

Branch Manager – KZN Region

Oversight of all operational aspects including manufacturing, distribution, customer service, administration and sales in accordance with the company’s objectives. Providing training, coaching, development and motivation for branch personnel. Assist with the development of forecasts, financial objectives and execution of business plans.


  1. Sales Team Management
  2. Customer/Client Relationship
  3. Budget Management
  4. Operations Management
  5. Leadership/HR

Operations Head Branch Manager


Skills-Planning and organising. Communication Skills. Conflict Management. Customer Service skills. Negotiating and listening skills. Ability to persuade and influence others through strong interpersonal and communication skills.

Knowledge-Technical Sales experience. Health and Safety standards and compliance. Operations experience. Human resource principles and practices. Business and financial acumen. Project management principles and practices. Product Knowledge.

Behaviour-Work independently. Able to work under pressure. Team leadership. Professional outlook and appearance. Results orientated. Confident and Decisive.  Drives ownership.


  1. Sales and Marketing Management – KZN Region  Assess local market conditions and identify current and prospective

sales opportunities

 Stay abreast of competing markets and provide reports on market

movement and penetration for the region.

 Oversee the activities and performance of the branch sales team

 Liaise with support functions to ensure achievement of regional

sales objectives

 Assist with the development of sales presentations and proposals

 Assist in the maintenance of and inventory control for region.

 Conduct market research; competitor and customer analysis for


 Analyse data to identify sales opportunities for region.

 Forecast annual, quarterly and monthly sales revenue for region.

 Monitor the achievement of regional sales objectives by the sales


 Collate branch sales reports and report to NSM

 Monitor and assess customer feedback

 Investigate lost sales and customer accounts

 Track, collate and interpret sales figures

 Share knowledge with other branches on effective practices,

competitive intelligence, business opportunities and needs.

  1. Customer/Client Relationship – KZN Region  Maintain proactive, dynamic and effective communication with

customers always.

 Offer flexible and helpful customer service to maintain a high level of

customer satisfaction and repeat business.

 Address customer and employee satisfaction issues promptly.

  1. Budget Management – KZN Region  Setting and reviewing branch budgets and managing cost.

 Control and monitor expense budgets

 Drive operations cost reduction and efficiency improvement.

  1. Operations Management – KZN Operations  Contribute to short- and long-term organizational planning and

strategy for branch activity

 Implement and manage operational plans

 Work with operations manager to achieve Operations Excellence


 Ensure proper business controls are implemented and adhered to.

 Coordinate and monitor the work of various departments involved in

production, warehousing, purchasing and distribution of goods

 Communicating with all the relevant people/departments and coordinating

all relevant inputs (people, plant and processes) to

ensure production output and on time delivery targets are achieved

and cost effective.

 Oversee that the operations team floor has the necessary

manpower, competence, skill, knowledge, plant and tooling required

to achieve production targets.

 Manage and oversee the coordination of all elements of the order

fulfilment process, from order to shipping of goods.

 Oversee maintenance and control of all branch assets.

  1. Leadership/HR  Establish goals and objectives for self and team and implement

accordingly, to help support / improve job performance (experience,

ability, competence).

 Ensure all recruitment and employment is carried out in accordance

with company procedures

 Delegate tasks and accountabilities

 Conduct and record annual performance appraisals

 Provide feedback, support and coaching to the branch employees.

 Ensure that appropriate skill levels are developed in staff to allow

good business practice.

 Address any staff discipline or grievance issue, maintaining

appropriate records in accordance with company procedures

 Adhere to high ethical standards, and comply with all

regulations/applicable laws.


Matric/Grade 12

Degree in Business Administration or Related Professional Qualification preferable


3-5 years’ experience as a Branch Manager

5 years’ technical sales and sales management experience

Clinical/ Pharmaceutical experience (Advantageous)

Experience of managing a production facility (Advantageous)



MJM 5453

Job Level


Salary Range