Head of Product - Africa - Travel

  • Megan Forg Consulting
  • Cape Town, South Africa
  • Aug 08, 2018
Permanent Travel & Tourism

Job Description

Head of Product for Africa – Travel Industry

Location: CBD, Cape Town

Salary: R50k – R55k per month negotiable

Benefits: Pension, Medical Aid, flight discounts for direct family, flexi-time work environment


About the Role:

Opportunity for a senior Product and Commercial Development specialist to join our company (listed on the JSE) at a senior management level for the launch of our new luxury inbound tour operator. We are looking to recruit a Head of Product for Africa, to build, nurture and manage a team of Product Specialists across the continent. This is a high-profile position, where the applicant needs to be able to drive the business forward, utilizing our network of current travel service and accommodation suppliers (we are currently the largest hotel accommodation reseller in Southern Africa), along with the applicants’ network of luxury service and accommodation suppliers across Southern, East and Central Africa, while continually developing new relationships with emerging travel services.



A minimum of 3 years' product or account management/development experience, within a travel, hotel or sports-related business, with a proven track record of success and a subsequent 3 years' experience of managing a team of people in a commercial performance role

The candidate must be educated to degree level (a Diploma in Travel and Tourism would also suffice)

An excellent people manager, with strong communication skills.

Strong delivery focus, excellent attention to detail, having the tenacity and resilience required to flourish in a pressurized and constantly evolving environment

Pragmatic and hands-on, the candidate must also have an affinity with the product, and an appreciation of the sales process

Prior experience in FIT sales is preferred

The applicant needs to understand tailor-made luxury and experiential travel, with an ability to define commercial models and projections, create product offers in line with sales metrics, and will have a proven track record in building and managing high performing teams in a modern workplace. Skill in managing remote employees, understanding how to maximize performance in a flexi-time work environment, maximizing team outputs, and creating and meeting targets is imperative to this position.

Local and international experience in travel product and sales management

Excellent continent-wide geographical and first-hand product knowledge is a must

Proven commercial understanding and experience

Well known in the African luxury travel and safari industry with a high-profile networking ability

Have confidence with senior decision makers with the ability to establish and maintain relationships with suppliers, alliances and partners, including managing and sourcing international operators for the provision of DMC services

Exceptional leadership and organization skills with proven ability to manage multiple concurrent projects and to adjust to frequent changes in project priorities



Responsible for the development of the Africa product team, including sourcing, interviewing, hiring and managing product specialists

Develop, maintain and continually refresh tailor-made products in Africa

Ensure a balanced range of product, with a core of high volume/high profit

Design itineraries to make the most of flight routings and schedules, guest budgets, season brands, offers and special event

Manage supplier relationships to include global contracting, rate negotiation, DMC tenders where required, exclusive special offers, overrides, marketing agreements and health and safety requirements

Foster strong supplier relationships with Key Partners and ensuring that the sales team are aware of our key partners and selling our preferred partners as a priority

Highlight potential revenue generation with key suppliers through sponsored e-shots and targeted overrides with key hotel providers

Responsible for recognizing market trends, new destinations and sourcing new suppliers who can provide exclusive "experiential" tailor-made trips

Responsible for product training and continual development

Collaboration with the marketing and media team to create and market the appropriate content dependent on the travel calendar

Liaise with the marketing and media team in the production of all product sales materials both print and electronic

Define and then coordinate the travel arrangements for the marketing, media and sales teams

Responsible for product pricing and margin management to ensure sales targets and profit budgets are achieved

Responsible for management of accurate rates and pricing in our systems

Coordinate training and familiarisations for the company's sales force and if appropriate for third-party distribution offering on-going product and destination knowledge support

Provide assistance in organising and operating marketing and promotional activities, where appropriate providing representation at events

Attendance at product and marketing events as required

Job Level


Salary Range

R50 000 - R75 000 per month