Optical Customer Service Consultant

  • Kontak Recruitment
  • Kramerville, Sandton, South Africa
  • Jul 02, 2018
Permanent Administration Call Centre Customer Service

Job Description

Optical Customer Service Consultant (EKE245)

Kramerville, Sandton

R12000 CTC per month including provident fund and medical aid


Grade 12

Optometry/ dispensing diploma


Provide assistance to customers to facilitate ease of ordering, tracking outstanding orders and resolving any technical queries

Optometric practice experiences an advantage

Optical/laboratory experience an advantage

Ms office skills essential


Attend to customers telephonically on product, technical or order queries

Problem solving

Capturing of phone, email and fax orders

Monitor and ensure correct turnaround times of all orders for key account customers

Manage key accounts lens usage data to ensure customer product growth targets are met

Report to management on customer complaints

Store activation: initiate contact with customers and provide product/sales info to improve lens usage

Assist with credit requests


Sales support

Support in market sale consultants with tools to ensure continued revenue growth in region

Assist sales consultants with urgent requests, technical or non-adaption information requests


Production support

Attend to customer queries within a day to ensure satisfaction

Ensure communication is documented and correctly tagged/labelled to ensure smooth completion of queries and orders


Management support

Assist supervisor and managers with assistance



Job Level


Salary Range

R10 000 - R15 000 per month