Manager Supervisor - Insurance Industry

  • Rightstaff Employment Solutions
  • Bryanston, Sandton, Gauteng, South Africa
  • Apr 16, 2018
Permanent Insurance

Job Description

  1. Purpose:
    • The purpose of this role to ensure proper and accurate functioning of the administration department so as to ensure a quality service is provided to Customers within the agreed time standard, to assist in the managing and coordinating the launching of any new business schemes, any amendments to existing schemes, and to make sure that these schemes run as required, to ensure the creation and upkeep of the products on the system,  that documentation and processes are put in place in order that the schemes to be launched are successful and mirror what the client as well as Company require.


In essence quality services must be provided to both internal and external shareholders and customers within the agreed time standards and administration targets, and care must be taken to ensure that staff remain motivated and appropriately trained.


  1. Skill Set Required:-
  • Strong written and verbal communication.
  • Computer literacy at intermediate or high level with focus on:
    • XLS, ability to do complex calculations and functionality.
    • PowerPoint
    • Word
  • Conflict Management.
  • Social skills.


  1. Other Requirements
  • Flexibility in working hours due to operational requirements.
  • Driver’s License.
  • No Criminal Record.
  • No Adverse Credit Record.
  • No adverse record with the FSB.


  1. Translation of Skill Sets to operational implementation
  • Communicate effectively
  • Is understood by clients and colleagues.
  • Communicate with tact and diplomacy.
  • Explain complex and / or technical matter clearly and accurately.
  • Actively listen.
  • Is perceived as self-assured and credible.
  • Network and Build Relationships
  • Actively seek opportunities to improve and build their network.
  • Identifies and establishes rapport with key decision makers.
  • Maintains relationships through times of tension, pressure or disagreement.
  • Is viewed as someone that always delivers.
  • Is viewed by clients as someone who understands their needs and responds promptly.
  • Maintain Group Market / Product and Business Process Knowledge
  • Demonstrates an understanding of Company’s pricing methodology and how the company delivers its profits.
  • Understands and updates knowledge of key issues related to the market.
  • Maintains and regularly updates own knowledge of group products and services.
  • Evaluates information for its implications on own and other business activities.
  • Understands the business processes undertaken across the Group.
  • Seeks clarification if unsure.
  • Maintain Industry and Sector Awareness
  • Maintain an up to date knowledge of industry regulations.
  • Understands creditor related products and their application to the market.
  • Understands the purpose and remit of regulatory bodies within the market.
  • Is aware of Company’s position in the market in relation to our competitors.
  • Understands the corporate structure of his/her accounts and any group relationships.
  • Understand the corporate structures of our competitors.
  • Actively network horizontally and vertically through their respective accounts.
  • Drive and Commitment to Results
  • Meets and where possible exceeds clients’ needs and expectations.
  • Is viewed as personally committed to achieving results.
  • Is proactive and works on own initiative.
  • Demonstrates independence of thought and action.
  • Resilience and Coping with Pressure
  • Can tolerate working under pressure.
  • Has a sense of perspective and humor.
  • Is able to recover from setbacks and disappointments.
  • Seeks feedback and learns from mistakes.
  • Is able to switch off from work.
  • Analytical and Proactive Thinking
  • Analyses complex data and extract essentials.
  • Offers views and opinions.
  • Identifies the crux of a problem and the priorities.
  • Is logical and coherent in thought processes.
  • Challenges assumptions and probes detail.
  • Has a breadth of view and medium to long-term thinking


  1. Key Tasks and Responsibilities
  • Maintenance of the processes systems and controls.
  • Oversee administration of complaints and queries.
  • Ensure compliance.
  • Control with Audits and reports.
  • Transfer of skill and knowledge to staff.
  • Approval of system queries.
  • Approval of refunds.
  • Debit order reinstatement.
  • Reporting review on an ongoing basis of processes and procedures.
  • Checking quality and day end reports.
  • Staff motivation and management control.
  • Back-up for Manager Administration.



Job Level


Salary Range

R25 000 - R30 000 per month