Operations Supervisor

  • MJM Recruitment
  • Durban, KwaZulu-Natal, South Africa
  • Mar 14, 2018
Permanent Information Technology

Job Description

Operations Supervisor
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills and/or ability required. • Matric • N3 Electronics certification (Advantage) • 2 Years work experience in a similar role (Time and Attendance, Access Control and CCTV Experience will be an Advantage) • Project Management Accreditation or Knowledge (Advantage) Have soft skills associated with effective customer communications and account management. Other features of the job: - Must have own vehicle Based in Durban Travel will be required into Africa for projects and support. Can be required to work after hours Main Purpose of the Job : Planning & Management of software and hardware implementation projects across all industries, to ensure completion in accordance with client expectations and within budgets, time scales & profitability parameters. Manage all support activities (including service calls) within the KZN region.
Job description
Knowledge and skills Experience in high level customer interaction Excellent communication skills, both written and verbal Presentation skills at high level – not necessarily demonstrations of products Strong management skills of project team members, including sub-contractors Exposure and detailed knowledge of various Project Methodologies and techniques Broad understanding of numerous industry sectors Strong organisation skills Proactive and deadline driven Recognize the roles of Business Analysis, System Analysis, Development, (Human) Change Management and (System) Change Management Strong Leadership Profit and results orientation
Main Responsibilities / Tasks:
Monitor Project Status and Report on Project status Staff and Resource Management Ensuring that deliverables are met Resource Scheduling Communication of project status Maintain work breakdown structures Project Progress management Co-ordinate issues and assumptions across all business processes Escalation of unresolved issues Responsibility to allocate times and resources Management reporting Meetings – Attend on site, Chair and Minute Site inspection – Quality control CRM, Project Budgeting and Planning Monitoring Project activities Project Control, Resource planning and Project Administration Communicating and planning with Stakeholders Resource Scheduling Project Deliverables ownership
3. KPA and KPI Definition No Job Objectives (KPA) KPI’s 1 To ensure continuous self-development with regards to knowledge and skills in respect to the internal and external customer’s requirements.
Human Capital
To ensure that all allocated and agreed development activities are successfully completed within the SI policy and procedure framework.
2 To ensure that the Service Level Agreement (SLA) is met as per internal and external customer requirements.
To communicate and liaise with clients (internal and external) regarding implementations, support calls and queries in a professional manner in order to ensure updates are conveyed timeously. All queries must be responded to within 8 hours as per prescribed policy and/or procedure.
To manage client sites according to project specifications and to ensure that all project and service calls are handled within budgeted hours.
3 To ensure that the quality and processes of internal and external customers are adhered to as specified in the company’s policies and procedures.
Quality Processes
To manage all support and service calls within SLA response times.
To ensure that feedback is provided to the office for processing daily and also after the completion of each call to ensure continuous updating of CRM in accordance with SI policies and procedures.
To manage client sites according to project specifications and to ensure that all project and service calls are handled within budgeted hours.


MJM 5411

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