Senior IT Support Technician

  • HashtagCH Solutions
  • Midrand, Gauteng, South Africa
  • Mar 14, 2018
Permanent Information Technology

Job Description

Qualifications Required

IT Tertiary qualification

* MS Qualification

Experience Required

At least 5 years’ experience as a Mid-level IT Support Technician

* At least 2 years’ experience as a Senior IT Support Technician

* Preferably, working in an IT company servicing more than one IT environment

* Strong Customer Service

Position Objective

Using all IT related knowledge and skills to install new equipment at customer sites, ensuring good governance is applied at all times

* Reviewing the IT Helpdesk and addressing and resolving all calls that have been assigned to you by the Help Desk Agent

* When handling calls for users, there is responsibility for meeting customer satisfaction expectations and continuous service delivery demands

* Provide first and second line support for users within the customer environment

* Provide first line support on 3rd party contract within customer environment, manage Service Level Agreements of 3rd Party Contracts within customer environment

* Provide support and maintenance for servers within the customer environment

* Follow current checklists for processes and activities in the customer environment to ensure good governance is applied, at all times

* Maintain back-ups for customer environments and complete back-up reporting, as per the customer requirements

* Monitor and Maintain the Anti-virus in the customer environment

* Monitor Firewall logs for possible attacks in the environment

*Perform Daily, Weekly or Monthly reporting as required by the customer

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Salary Range