Mid-Level IT Support Technician

  • HashtagCH Solutions
  • Midrand, Gauteng, South Africa
  • Mar 14, 2018
Permanent Information Technology

Job Description

Qualifications Required

* IT Tertiary Qualification

* MS Qualification

Experience Required

At least 2 years’ experience as a Mid-level IT support technician

* Preferably, working in an IT company servicing more than one IT environment

* Strong Customer Service

Position Objective

Using all IT related knowledge and skills to install new equipment at customer sites, ensuring good governance is applied at all times

* Reviewing the IT Helpdesk and addressing and resolving second level call that have been escalated or assigned by the Help Desk Agent

* Resolve all first and second level calls logged by the customer’s employees

* As customer-facing role, there is responsibility for meeting customer satisfaction and continuous service delivery demands.

* Responsible for escalating unresolved problems/issues/requests to the proper level 3 support team.

Skills and Competencies

* Good time management

* Ability to multi-task

* Administration

* Conflict management skills

* Good communication, interpersonal and listening skills

* Knowledge of data information management systems

* Ability to work under extreme pressure

* Flexibility and willingness to work beyond official working times

* Meticulous with good attention to detail

* Self-motivation, ability to take initiative and work without supervision

* Ability to work in a team

* Ability to work with diverse cultural and professional backgrounds

* Task orientation, results focus and accountability

Job Level


Salary Range