Support Technician

  • MJM Recruitment
  • Pietermaritzburg, KwaZulu-Natal, South Africa
  • Mar 27, 2017
Permanent Information Technology

Job Description

Min Experience Required   3 - 5 Years    Hard Skills 1     

Min Education Required   Grade 12/Matric    Hard Skills 2     

Qualification Required   MCSA, Four years’ experience as a MCSE or MCSA on Desktop hardware, server hardware, Networking and    Hard Skills 3     

Employment Equity   No    Soft Skills 1     

Other Language Required 1      Soft Skills 2     

Other Language Required 2      Soft Skills 3     

 

Job Description  

Based at Hilton. Assist the company Service Delivery & Manager with the delivery of support services to company. Ensure contracted Service Levels are adhered to by client. These include Security, SLA and Uptime targets. Assist with relevant projects as and when required.

The incumbent is expected to develop and apply his knowledge and skills in the day to day running of the Melrose Arc office. Work with clients and all level of personnel, in both technical and business-related capacity. The ability to communicate both with technical and non-technical people, verbally and in writing

Support all client IT systems at relevant client sites.

Support for client systems including Servers, Desktops, Video conferencing, printers and networking equipment.

Support for Microsoft operating systems and Microsoft Office products and related client licensed desktop software.

Ensure that all the documentation and procedures concerning systems are updated and followed.

Ensure that daily/weekly/monthly tasks are followed as per the detailed checklists.

Liaise with outside vendors ensuring minimum downtime to the client systems.

Supervise work undertaken by hardware, software suppliers and contractors to ensure quality meets company standards.

Obtain an in depth understanding of the infrastructure installations.

Ensure relevant documentation for the above is up to date:

Identify areas for service improvement from all the above. Ensure a process of continuous improvement is carried out.

Assist with proof of concept testing when required. Provide input and assist with infrastructure expansion designs and installations.

Adhere to company safety policies and procedures

Daily tasks

Respond to calls logged within SLA & General system calls, Maintenance Tasks, Change Controls and escalations.

Authority

Resolve any relevant onsite system issues   

 

Job Requirements   MCSA

Four years & experience as a MCSE or MCSA on Desktop hardware, server hardware, Networking and related software.

MCSA, CCNA Collaboration

A broad knowledge on Desktop hardware, server hardware, networking and related software.

A broad knowledge in Computer Networking, Server Applications and Operating Systems is essential

A systematic approach in general IT fault finding 

Reference

MJM 5192

Job Level

Skilled

Salary Range

Negotiable