Call Centre Agents

  • Fast Recruitment
  • Brits, North West, South Africa
  • Jul 25, 2017
Permanent Call Centre

Job Description

Responsibilities include: 

  • Handling a high volume of customer queries: mainly by telephone, email and SMS
  • Adhering to departmental and organisational policy and procedures
  •  Delivering a high standard of customer service to both internal and external customers
  •  Using IT systems including Salesforce CRM to process information
  • Assisting and supporting other Customer Service work streams  when needed
  • Keeping up to date with product knowledge
  • Dealing with dissatisfied customers and escalating to management when appropriate

 

We are looking for outstanding individuals with the following qualities:

Skills

  • Exceptional customer service skills
  • Excellent written and verbal communication skills
  • Ability to work in a team, and manage independent workload
  • Strong time management and organisational skills
  • Ability to prioritise workloads and work to tight deadlines
  • Ability to work to quality and quantity targets
  • Attention to detail and accuracy
  • Problem solving and resolution skill


Behaviours

  • Enjoy talking to people, being helpful and doing all you can to provide a resolution to customer’s queries
  • Ability to remain  calm and assertive  under pressure
  • Enthusiasm for, and commitment to, the organisation's mission and values with the ability to bring this to life when liaising with internal and external customers

 

If you are passionate about making a change and open to a hands on operational environment, please Fax your application To: 086 668 0991.

Job Level

Skilled

Salary Range

R10 000 - R15 000 per month