Customer Service Representative

  • TopCareer
  • Adelaide, Eastern Cape, South Africa
  • Mar 07, 2017
Permanent Administration Banking Business Development Call Centre Commercial Services

Job Description

  • Manage large amounts of incoming calls, creating and maintaining customers account information
  • Attract potential customers by answering product and service specific questions and cross-selling
  • Resolve product or service complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment and following up to ensure customer satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Follow communication procedures, guidelines and policies in keeping records of customer interactions, processing customer accounts and filing documents

Market Related
Fax your cv to : 086 574 1559

Job Level

Junior

Salary Range

R15 000 - R20 000 per month