Work Coordination Consultant

  • Aquarius Recruitment Specialists
  • Cape Town, Western Cape, South Africa
  • Mar 15, 2017
Permanent Investment

Job Description

Job Description
The candidate will be responsible for the accurate distribution of work based on cut-off times and work types, ensuring that business turnaround times are met.
The candidate will also be responsible for various types of reporting centered around work coordination and will be required to perform duties within specified processes and deadlines as well as ad hoc duties and additional responsibilities from time to time.

Key Responsibilities
To manage and monitor all the daily queues and workflow
To manage the distribution allocation of all incoming work
The identifying and allocation of all client instructions received within the dedicated deadlines to the relevant Administration teams through any of the following means:
Incoming faxes
Original instructions received from walk in clients
Original instructions received via the mail post
To identify and split any service requests where there is a requirement to do so
Creating new client contacts
Preparation and posting of brochures for all the company’s major products
Scanning and photocopying
Sorting and distribution of incoming mail
Filing and Metro File maintenance
Mailing of marketing material across all products
Support to the head of Retail Client Services and the Administration teams in ad-hoc duties as required
Management of cut-off times
Support fellow team members and team coordinator
To ensure timeous processing of daily workflow so as to meet/exceed client expectations and Service Level Agreements (SLA’s)
To perform daily service request reconciliations to ensure all work items have been processed
Exception reporting and resolution
To identify trends (trend analysis)
To report any queue irregularities
To recommend efficiencies to existing processes and provide input to new processes
To document all processes, procedures and controls and ensure material is continually updated as relates the work function
Implement controls to mitigate processing risk, particularly associated with work distribution, cut-off’s and turnaround times
Assist with an queries/provide knowledge support where required
Ad hoc duties/projects as may be required from time to time

Relevant business / commerce degree or current related experience
Sound knowledge of the Unit Trust / LISP industry an advantage
Intermediate Computer Literacy – Word, Excel, Email

Skills/Competencies and experience
Accuracy and attention to detail
Ability to accept responsibility for all tasks done
Ability to ensure a thorough knowledge of processes and procedures
Ability to function well under pressure
Ability to work effectively as part of a team
Computer Literacy
Deadline Driven
Excellent time management skills
Excellent verbal and written communication skills
Excellent Problem Solving skills
Flexible, energetic, trustworthy, organised, self disciplined
Good communication skills
Results orientated
Self motivation
The highest standards of personal integrity

Job Level


Salary Range