Call Centre Learner

  • TopCareer
  • Durban, KwaZulu-Natal, South Africa
  • Apr 09, 2017
Permanent Administration Banking Call Centre Consulting Customer Service

Job Description

Position Purpose :

• To be trained and skilled to act as a key channel of communication for customers and stakeholders.
• Ensure that all telephone calls, e-mails and online queries are timeously and effectively dealt with.
• Escalate irresolvable queries to the supervisor and relevant business units as required by Customer Service Centre query escalation procedures.
• Class attendance and portfolio completion.

Position outputs :

Actively participate in all training programmes related to:

• Completing the Learnership Programme inclusive of Portfolio of Evidence.
• Maximize customer service.
• Manage customer relations.
• Support customer service initiatives, manage customer information flow.
• Recommend customer service process improvements.

Qualifications & Experience :

• Matric or NQF4.
• Compulsory class attendance, non-attendance for 2 consecutive weeks will result in the contract being terminated.
• No guarantee of permanent placement after the end of the learnership.

Suitable candidates are encouraged to send their CVs to Fax :086 602 2008 for our immediate consideration.

Job Level

Junior

Salary Range

R5 000 - R10 000 per month