German Speaking Customer Services Consultant
Location: Cape Town CBD
Salary: R15k per month
Purpose of the Role:
Reporting to the Online Gambling Call Centre Supervisor, the successful candidate will, as a member of the Customer Services team, be required to effectively provide a professional world class service to the needs of the organisations’ German players and customers (by telephone, email and online chats).
Strong German and English written and verbal communication skills
Willingness and capacity to work on a flexible shift basis
A well-established track record of high quality of service delivery within Customer Services
MS Office: Outlook and Excel
Above average word processing skills preferred
Proven knowledge in the application of Customer Services Centre technical systems
Ability to apply new technologies and methodologies
Proven passion for customer service and Call Centres
Demonstrated quality orientation
Excellent time management and adherence to schedule
Respond to customer queries by telephone, email and online chats
Process and take ownership of all incoming and outgoing contacts in a multimedia environment
Process pertinent information into relevant databases
Customer relationship building and management as well as cross selling of products and services
Handle customer related queries and take full ownership
Make outgoing calls and execute outbound campaigns to identified customers
Perform extra tasks given by managers and/or shift supervisors as required
Content creation including Copy Writing
Megan Förg Consulting is a Permanent and Contract Recruitment Consultancy providing recruitment solutions to clients and candidates both locally and internationally.
Our primary business objective is to know our clients and candidates. Networking and growing our candidate database enables us to provide top talent to the marketplace. With a solid recruitment background in various disciplines, we’re able to provide you with candidates from the IT, Finance, HR, Office Support, Digital, and Engineering/Technical industries.
Being a privately owned company, we provide a solution which is tailor-made to suit each individual client’s needs. Professionalism, honesty and efficiency are of utmost importance to us, and our goal is to build longstanding business relationships with both our clients and candidates. Our candidates are sourced, screened and referenced, and additional verification checks can be done as per client requests.