German Speaking Customer Service Consultant

  • Megan Forg Consulting
  • Cape Town, Western Cape, South Africa
  • Jan 10, 2017
Permanent Customer Service

Job Description

German Speaking Customer Services Consultant

Location: Cape Town CBD

Salary: R15k per month

 

Purpose of the Role:

Reporting to the Online Gambling Call Centre Supervisor, the successful candidate will, as a member of the Customer Services team, be required to effectively provide a professional world class service to the needs of the organisations’ German players and customers (by telephone, email and online chats).

 

Requirements:

Strong German and English written and verbal communication skills

Willingness and capacity to work on a flexible shift basis

A well-established track record of high quality of service delivery within Customer Services

MS Office: Outlook and Excel

Above average word processing skills preferred

Proven knowledge in the application of Customer Services Centre technical systems

Ability to apply new technologies and methodologies

Highly numerate

Proven passion for customer service and Call Centres

Demonstrated quality orientation

Excellent time management and adherence to schedule

 

Duties:

Respond to customer queries by telephone, email and online chats

Process and take ownership of all incoming and outgoing contacts in a multimedia environment

Process pertinent information into relevant databases

Customer relationship building and management as well as cross selling of products and services

Handle customer related queries and take full ownership

Make outgoing calls and execute outbound campaigns to identified customers

Perform extra tasks given by managers and/or shift supervisors as required

Content creation including Copy Writing

Job Level

Skilled

Salary Range

R15 000 - R20 000 per month