MJM Recruitment

73 job(s) at MJM Recruitment

MJM Recruitment Durban, KwaZulu-Natal, South Africa
Mar 29, 2017
Permanent
What we expect you to do: The Engineer will be required to fulfil the following primary objectives: Client satisfaction is key Ensure that all Service Level Agreement (SLA) requests are attended to professionally and within the required time frames Ensure that all new installations whether managed by a Project Manager or by an Operations Manager are completed professionally and in line with the proposal The Engineer must have a good understanding and appreciation of business principles Add value to an existing dynamic team structure The Engineer must be client focused and display a proactive approach to solving high level problems. The Engineer must work well under pressure and within a support team, contributing to their success Ensure excellent Service Delivery to our client base within the agreed SLA metrics Have the ability to make complex configuration changes, action and manage installations and attend to high level break/fix events Will be held accountable for installations through to completion Will be accountable for resolving break/fix incidents at a high level of complexity Must take responsibility for problem resolution and troubleshooting of complex problems Respond to escalated client requests and support requests and see them through to resolution Required to escalate complex problems to the relevant vendor and manage them through to resolution Demonstrate fundamental project management and administration ability Report writing and project documentation is a requirement Use client engagement skills to conduct presentations at medium levels within the client’s organisation Advanced vendor and technology certification is required, whilst maintaining a broad base technology understanding Overtime work is required Will be required to provide standby services to clients Interface effectively with the front end of the business Utilisation and service report/project activities must be maintained using Global Operational Services systems Ability to attend to client facing documentation (Micro designs and As Built documentation) Must have the ability to communicate effectively with colleagues and clients Perform root cause analysis and adhere to any related process such as change management   Technical certifications, Experience required: A MCSE certification is required Exchange certification is required Hyper-V certification is required Lync / Skype for Business experience will be beneficial SQL certification / experience will be beneficial Experience in general cloud solutions will be beneficial, i.e. Office365, Azure, Enterprise Mobility Suite Any other Business Unit related certifications and skills will be beneficial The Engineer must have advanced certifications within the associated Business Unit The Engineer must have at least 5 years’ experience in delivering SLA and Project based solutions A proven track record in the technologies associated to the relevant Business Unit Methodical and Logical diagnostic skills Must be able to work under pressure. Knowledge of the IT Market with specific reference to the associated Business Unit Be an early adopter of new technologies within the associated Business Unit Own transport
MJM Recruitment Midrand, Gauteng, South Africa
Mar 29, 2017
Permanent
Key Responsibility Areas: Configure, repair and replace faulty hardware Ensure that the correct diagnostic procedures are followed Ensure that the correct stock levels are always on hand Ensure that the repair is carried out correctly first time no re-works Communicate with client at all levels Always neat and presentable Conduct problem solving in the field Conduct proper hardware testing using the correct diagnostic procedures. Ensure that all tools  equipment are in good working order, to ensure correct diagnosing of faults. Ensure that all required tests have been done before replacing hardware. Administrative Compliance Adhere to all policies procedures All job cards completely correctly and  accurately on the MobiTech handheld device Ensure that stock take is done in accordance with stock management schedules   Personal Attributes: Must be able to work under pressure and stringent targets Self-motivated Ability to work alone and unsupervised Good Communication skills Presentable Ability to travel on short notice Reliable Trustworthy Good admin skills    Job Requirements   Educational Requirements Experience needed: Min Matric Auto Electrical experience 3 to 5 years installation/maintenance experience in the Tracking / Fleet management industry Computer Literate   Core Technical Competencies: Essentials Advantageous Auto Electrical experience GPS/RF based tracking repair/installation experience Installation, repair & calibration of advanced telematics devices (incl. RPM, Fuel, CANBUS) Computer Literate (MS XP,7 OS , Office) Qualified Auto Electrician Engine protection systems experience Advanced/Defensive driving certification Trunk Radio installation, repair  programming experience Camera DVR installation, repair configuration experience
MJM Recruitment Nelspruit, Mpumalanga, South Africa
Mar 29, 2017
Permanent
KEY RESPONSIBILITY AREAS: Installation and/or repairs of SVR units Installation and/or repairs of fleet units Ensure optimal number of fitments per day Correct usage and updates on MoBitech device Effective resolution of technical and client queries and escalate as required Providing relevant feedback and resolutions to all relevant parties in specified time lines Deliver professional interaction at all times and adhere to relevant SOP, SLA's Comply to SOP, SLA's, Policies and Procedures at all times Adhere to specific installation/repair TIG (technical installation guide) and product TIGs Meet relevant quality standards at all times    Job Requirements   MINIMUM REQUIREMENTS FOR THE POSITION: Matric Qualification Further qualification in Auto-electrical 2 years auto-electrical experience Previous experience in installing and maintaining tracking and fleet management products will be an advantage Computer literate (MS Suite - entry level) Drivers licence Ability to work at height (no fear of heights)
MJM Recruitment Port Elizabeth, Eastern Cape, South Africa
Mar 29, 2017
Permanent
Key Responsibility Areas: Achieve or exceed allocated sales targets in relevant industry (motor dealer, insurance or commercial) Building relationships with allocated industry / channel Maintaining and increasing our sales from them Targeting new customers / business opportunities and grow portfolio Visiting customers as per call cycle to maintain relationship or resolve problems Achieve CSI targets and relevant metrics Deliver an efficient and effective service to both internal and external clients at all times Timeous and effective response to emails / telephone calls Effect orders in accordance with prescribed system processes and internal documentation requirements Complete sales reports timeously and within defined template  data requirements Stay abreast of competing markets and provide reports on market movement, prospective sales opportunities. and penetration and Network to improve the presence and reputation in allocated area Accurate and timeous record keeping and claiming of commissions Share knowledge with colleagues on effective practices, competitive intelligence, business opportunities and needs                                                                              Educational Requirements experience needed: Matric certificate Minimum 5 years; experience in the sales and marketing environment Minimum 2 years sales rep experience / on the road sales Have excellent communication skills and be able to communicate to both internal and external customers. Must be willing to work long hours Competent in using MS Office
MJM Recruitment Lydenburg, Mpumalanga, South Africa
Mar 29, 2017
Permanent
Key Responsibility Areas: Achieve or exceed allocated sales targets in relevant industry (motor dealer, insurance or commercial) Building relationships with allocated industry / channel Maintaining and increasing our sales from them Targeting new customers / business opportunities and grow portfolio Visiting customers as per call cycle to maintain relationship or resolve problems Achieve CSI targets and relevant metrics Deliver an efficient and effective service to both internal and external clients at all times Timeous and effective response to emails / telephone calls Effect orders in accordance with prescribed system processes and internal documentation requirements Complete sales reports timeously and within defined template  data requirements Stay abreast of competing markets and provide reports on market movement, prospective sales opportunities. and penetration and Network to improve the presence and reputation in allocated area Accurate and timeous record keeping and claiming of commissions Share knowledge with colleagues on effective practices, competitive intelligence, business opportunities and needs                                                                              Educational Requirements experience needed: Matric certificate Minimum 5 years; experience in the sales and marketing environment Minimum 2 years sales rep experience / on the road sales Have excellent communication skills and be able to communicate to both internal and external customers. Must be willing to work long hours Competent in using MS Office
MJM Recruitment Secunda, Mpumalanga, South Africa
Mar 29, 2017
Permanent
Key Responsibility Areas: Achieve or exceed allocated sales targets in relevant industry (motor dealer, insurance or commercial) Building relationships with allocated industry / channel Maintaining and increasing our sales from them Targeting new customers / business opportunities and grow portfolio Visiting customers as per call cycle to maintain relationship or resolve problems Achieve CSI targets and relevant metrics Deliver an efficient and effective service to both internal and external clients at all times Timeous and effective response to emails / telephone calls Effect orders in accordance with prescribed system processes and internal documentation requirements Complete sales reports timeously and within defined template  data requirements Stay abreast of competing markets and provide reports on market movement, prospective sales opportunities. and penetration and Network to improve the presence and reputation in allocated area Accurate and timeous record keeping and claiming of commissions Share knowledge with colleagues on effective practices, competitive intelligence, business opportunities and needs                                                                              Educational Requirements experience needed:  Matric certificate Minimum 5 years; experience in the sales and marketing environment Minimum 2 years sales rep experience / on the road sales Have excellent communication skills and be able to communicate to both internal and external customers. Must be willing to work long hours Competent in using MS Office
MJM Recruitment Durban, KwaZulu-Natal, South Africa
Mar 29, 2017
Permanent
Ensuring Profit Growth, Ordering products, Responsible for product layout and presentation, Schedule staff work hours and activities, Evaluate health and safety practices against standards, Organize, plan, and prioritize, Judge the quality of food, preparation, and job applicants. Record information about inventory and health practices. Inspect equipment and food deliveries. Guide, direct, and train staff. Coordinate the work and activities of staff. Perform administrative activities such as scheduling, budgeting, and payroll.
MJM Recruitment Johannesburg, Gauteng, South Africa
Mar 29, 2017
Permanent
Min Experience Required   1 - 3 Years    Hard Skills 1      Min Education Required   Grade 12/Matric    Hard Skills 2      Qualification Required   ITIL Certification    Hard Skills 3      Employment Equity   No    Soft Skills 1      Other Language Required 1   English    Soft Skills 2      Other Language Required 2      Soft Skills 3        Job Description Main Purpose of the Job: To assist the onsite Operations Manager with the service delivery requirements as per the SLA Manage all remedy cases Support / Customer relationship as part of current SLA Change Control Assist with Time sheets / overtime / Standby Reporting of Remedy and SLA   Main Responsibilities / Tasks: Remedy call logging, escalation and reporting Customer service delivery Support of Customer relationship as part of current SLA Root cause reporting Knowledge, skills, abilities and personal characteristics: Excellent communication skills – both verbal and written Business writing skills & ability to articulate complicated concepts in an easy-to-consume manner Excellent interpersonal skills &  must be comfortable working as part of a team Independent yet able to work with people from different cultural backgrounds Self motivated Structured and disciplined Ability to act as a business mentor for other members of the team Reliable and trustworthy Passionate about personal growth   Job Requirements Formal Qualifications Required: Matric - Essential ITIL experience - Essential ITIL Certification - Desirable   Job Related Experience Required: Contact Center Operational Management Experience - 2 Years - Essential Corporate Business Operational Management - 2 Years - Essential Change Management - 2 Years - Essential Incident and Problem Management - 2 Years - Essential Technical understanding of Contact Center  - 2 Years - Essential   Job Related Knowledge Required: Operational Management - Desirable Service Delivery Management- Essential People Management- Essential   Job Related Skills Required: Excellent communication skills & both verbal and written - Essential Excellent interpersonal skills & must be comfortable working as part of a team – Essential Independent yet able to work with people from different cultural backgrounds - Essential Self-motivated - Essential Structured and disciplined - Essential Reliable and trustworthy - Essential Passionate about personal growth - Essential   Competencies: Adaptability Delegating Responsibility Tenacity Building Customer Loyalty Developing Others Time Management Building a successful team Follow up Building strategic working relationships Initiative Coaching Innovation Communication Managing Conflict Continuous Learning Negotiation Contributing to team success Planning and Organising Customer Focus Quality Orientation Decision Making Stress Tolerance
MJM Recruitment Johannesburg, Gauteng, South Africa
Mar 29, 2017
Contract
Assist RT3 sales teams with proposals, sales paperwork (PRN& Ensure RT3 contract packs are compliant with Contract Control requirements. Follow up on stock availability, outstanding accessories, etc. To assist in monitoring stock levels and to ensure stock levels are sufficient for customer backorders and to follow up on ETA of goods from company by communicating with all the relevant parties. Follow up on order picking, deliveries and Technician dispatch, local and other areas Provide feedback to sales teams of deliveries, delays, etc. Ensure customer collections/deliveries are executed as promised to customers. Ensure that the workflow process from order to installation is carried out effectively. Process removals and resites and follow-up on Service Level Agreements with customers Assist with queries regarding orders, billing, customer service, etc. Exhibit a proactive approach in attending to Customer problems, needs and avoidance of Customer dissatisfaction to display a total commitment in putting the Customer first. Handling customer problems & queries Good product knowledge and accuracy of information related to customer queries Provide general reports and figures relating to sales and stock for the RT3 business.   Job Requirements Matric 2 - 3 years administrative experience Must be proficient in MS Office (Word, Excel, PowerPoint and Outlook) and Oracle. Must be customer orientated and able to apply a lot of initiative for query resolution. Must have a high level of attention to detail. The ability to work under pressure. Must be analytical and self-disciplined. Must be a self-starter and able to work on your own. Must be a team player. Must have a high level of integrity. Must have good communication skills at all levels
MJM Recruitment Johannesburg, Gauteng, South Africa
Mar 29, 2017
Permanent
To provide full admin support (including secretarial) to the Core Product Team Provide telephonic support in the department & answering of calls, taking messages, etc. Responsible for the ordering and control of stationery, spares, cons, etc. Assist with presentations Travel arrangements Training administration and booking Postal management ORACLE Contract management and printing Command centre reporting iProcs, expense claims, etc. Payments of suppliers   GENERAL Maintenance of certification as required by clients Premises access control database Admin duties as required by Technical Managers Assist as required with demo and boardroom bookings and refreshments, etc. Any ad-hoc duties that may be assigned by the Managers in the branch Management of the petty cash  NUPAY card Payment of monthly telephone accounts Health and Safety Committee - Management of registers   Job Requirements   Matric Three & five years secretarial experience Must have advanced knowledge of MS Office (MS Word/Powerpoint/Excel) Be able to deal with all levels of customer (Senior to Junior) on a professional level Good communication skills, preferably bilingual
MJM Recruitment Johannesburg, Gauteng, South Africa
Mar 29, 2017
Permanent
Min Experience Required   5 - 7 Years    Hard Skills 1      Min Education Required   Grade 12/Matric    Hard Skills 2      Qualification Required   Matric    Hard Skills 3      Employment Equity   Yes    Soft Skills 1      Other Language Required 1      Soft Skills 2      Other Language Required 2      Soft Skills 3        Job Description Perform administrative duties in support of the sales team, including Dealers and Concessionaires participating in the RT3 contract Signing off and checking of all sales documentation Assist RT3 sales teams with proposals, sales paperwork (PRN, IOD, etc.). Ensure RT3 contract packs are compliant with Contract Control requirements. Follow up on stock availability, outstanding accessories, etc. To assist in monitoring stock levels and to ensure stock levels are sufficient for customer backorders and to follow up on ETA of goods from Xerox by communicating with all the relevant parties. Follow up on order picking, deliveries and Technician dispatch, local and other areas Provide feedback to sales teams of deliveries, delays, etc. Ensure customer collections/deliveries are executed as promised to customers. Ensure that the workflow process from order to installation is carried out effectively. Process removals and resites and follow-up on Service Level Agreements with customers Assist with queries regarding orders, billing, customer service, etc. Exhibit a proactive approach in attending to customer problems, needs and avoidance of Customer dissatisfaction to display a total commitment in putting the Customer first. Handling customer problems and queries Good product knowledge and accuracy of information related to customer queries Provide general reports and figures relating to sales and stock for the RT3 business.    Job Requirements   Must have at least 5 years experience in an Administration role Must be proficient in MS Office (Word, Excel, PowerPoint and Outlook) and Oracle. Must be customer orientated and able to apply initiative relating to query resolution. Must have a high level of attention to detail. The ability to work under pressure. Must be analytical and self-disciplined. Must be a self-starter and able to work on their own. Must be a team player. Must have a high level of integrity. Must have good communication skills at all levels Must be a problem solver
MJM Recruitment Johannesburg, Gauteng, South Africa
Mar 29, 2017
Permanent
Min Experience Required   3 - 5 Years    Hard Skills 1      Min Education Required   Grade 12/Matric    Hard Skills 2      Qualification Required   Diploma in Project Management    Hard Skills 3      Employment Equity   Yes    Soft Skills 1      Other Language Required 1      Soft Skills 2      Other Language Required 2      Soft Skills 3        Job Description   1) Complex Sales Deals  Roll Out Develop a clear process flow chart, with steps, deliverables, actions, responsibilities  timelines Stock & Planning Oversight  driving the ADIM process (carried out through the Implementations + Software + XGS teams) Monitor & manage client satisfaction positive customer experience during First Impression Phase Ensure all deadlines are met Escalation point for customer during critical transition phase Sales single point of contact to co-ordinate all internal company divisions (Imps, Software, Contract Control, Finance, Proper hand over to XGS Ensure compliance with all operational requirements and all assets reporting Drive the fastest time period from order to invoice i.e. convert order to revenue for client Manage the uplift of all existing machines from churn deals    Job Requirements   Diploma in Project Management. Experience in managing projects (3 to 4 years) Good understanding of IT infrastructure and terminology. MS Office, intermediate or advanced, including MS Project. Valid Driver License with own transport
MJM Recruitment Kempton Park, Gauteng, South Africa
Mar 29, 2017
Permanent
Min Experience Required   5 - 7 Years    Hard Skills 1      Min Education Required   Grade 12/Matric    Hard Skills 2      Qualification Required   B Com Business Administration or equivalent Junior degree qualification    Hard Skills 3      Employment Equity   Yes    Soft Skills 1      Other Language Required 1      Soft Skills 2      Other Language Required 2      Soft Skills 3        Job Description   MAIN RESPONSIBILITIES: Be proactive in the cultivation of windows of opportunity that may result in the development of new business for the company. Determine and manage financial requirements of each Site of responsibility e.g. Budgets, forecasting etc. Ensure high levels of customer satisfaction through continuous assessment of end-user results. Identify, develop and maintain business relationships with key influencers and decision makers, up to CEOs. Ensure proper governance and reporting systems at company sites of responsibility in conjunction with the Finance and Administration function. Develop and maintain a culture of urgency among all members of the team by being the key driver in cultivating efficient working techniques. Anticipate and manage new changes by developing an infrastructure which will facilitate the smooth acquisition of potential new business. Ensure implementation of staff structures and performance management practices to breed optimal results and to ensure that principal accountabilities are met. Development of key personnel to ensure that appropriate skills exist in the division, cognisance being taken of anticipated future technology trends and best practices. Ensure continuous improvement of employee satisfaction and morale.     JOB REQUIREMENTS : Grade 12 or equivalent B Com Business Administration or equivalent Junior degree qualification Minimum 5 years & experience in Service Delivery management, preferably in a printing environment Good working financial knowledge (i.e. billing to customers/profit & loss analysis etc.) Advanced level of MS Office Knowledge of Supply Chain management Knowledge of Equitrac software a must ITIL certification will be an added advantage Own transport a must and be willing to do extensive travelling Valid Driver's licence   COMPETENCIES: Good Leadership skills Strong analytical skills. Good oral and written communication skills Diplomatic and tactful Lateral and conceptual thinking abilities. High level customer liaison skills Planning and organising Creative and innovative thinking
MJM Recruitment Umtata, Eastern Cape, South Africa
Mar 29, 2017
Permanent
Installation and/or repairs of fleet units Ensure optimal number of fitments per day Correct usage and updates on Mobitech device Effective resolution of technical and client queries and escalate as required Providing relevant feedback and resolutions to all relevant parties in specified time lines Deliver professional interaction at all times and adhere to relevant SOP, SLA's Comply to SOP, SLA's, Policies and Procedures at all times Adhere to specific installation/repair TIG (technical installation guide) and product TIGs Meet relevant quality standards at all times   Job Requirements   MINIMUM REQUIREMENTS FOR THE POSITION: Matric Qualification Further qualification in Auto-electrical 2 years & auto-electrical experience Previous experience in installing and maintaining tracking and fleet management products will be an advantage Computer literate (MS Suite - entry level) Drivers licence Ability to work at height (no fear of heights)
MJM Recruitment Midrand, Gauteng, South Africa
Mar 29, 2017
Permanent
KEY RESPONSIBILITY AREAS: Installation and/or repairs of SVR units Installation and/or repairs of fleet units Ensure optimal number of fitments per day Correct usage and updates on Moitech device Effective resolution of technical and client queries and escalate as required Providing relevant feedback and resolutions to all relevant parties in specified time lines Deliver professional interaction at all times and adhere to relevant SOP, SLA's Comply to SOP, SLA's, Policies and Procedures at all times Adhere to specific installation/repair TIG (technical installation guide) and product TIGs Meet relevant quality standards at all times    Job Requirements  MINIMUM REQUIREMENTS FOR THE POSITION: Matric Qualification Further qualification in Auto-electrical 2 years auto-electrical experience Previous experience in installing and maintaining tracking and fleet management products will be an advantage Computer literate (MS Suite - entry level) Drivers licence Ability to work at height (no fear of heights)
MJM Recruitment Midrand, Gauteng, South Africa
Mar 29, 2017
Permanent
KEY RESPONSIBILITY AREAS: Installation and/or repairs of SVR units Installation and/or repairs of fleet units Ensure optimal number of fitments per day Correct usage and updates on Moitech device Effective resolution of technical and client queries and escalate as required Providing relevant feedback and resolutions to all relevant parties in specified time lines Deliver professional interaction at all times and adhere to relevant SOP, SLA's Comply to SOP, SLA's, Policies and Procedures at all times Adhere to specific installation/repair TIG (technical installation guide) and product TIGs Meet relevant quality standards at all times    Job Requirements   MINIMUM REQUIREMENTS FOR THE POSITION: Matric Qualification Further qualification in Auto-electrical 2 years auto-electrical experience Previous experience in installing and maintaining tracking and fleet management products will be an advantage Computer literate (MS Suite - entry level) Drivers licence Ability to work at height (no fear of heights)
MJM Recruitment Lydenburg, Mpumalanga, South Africa
Mar 29, 2017
Permanent
KEY RESPONSIBILITY AREAS: Installation and/or repairs of SVR units Installation and/or repairs of fleet units Ensure optimal number of fitments per day Correct usage and updates on MoBitech device Effective resolution of technical and client queries and escalate as required Providing relevant feedback and resolutions to all relevant parties in specified time lines Deliver professional interaction at all times and adhere to relevant SOP, SLA's Comply to SOP, SLA's, Policies and Procedures at all times Adhere to specific installation/repair TIG (technical installation guide) and product TIGs Meet relevant quality standards at all times     Job Requirements   MINIMUM REQUIREMENTS FOR THE POSITION: Matric Qualification Further qualification in Auto-electrical 2 years; auto-electrical experience Previous experience in installing and maintaining tracking and fleet management products will be an advantage Computer literate (MS Suite - entry level) Drivers licence Ability to work at height (no fear of heights)
MJM Recruitment Johannesburg, Gauteng, South Africa
Mar 28, 2017
Permanent
Desktop support requirements is to provide on-site support for local PC Platforms for both on-site and remote users. This includes Desktop PC& Laptops, Thin Clients and mobile devices such as Smart Phones and Tablets as well as the Users associated peripherals such as printers/scanners and all other LAN connected peripherals. This support is to be provided in such a manner as to make the business applications of Client, effectively available to Users so that they have the opportunity to extract maximum business benefit from those applications   Job Requirements   Specific responsibilities of Desktop Support First line troubleshooting, problem resolution and closure, support and assistance for all Desktop, Laptop and Thin Client hardware, software and peripherals in the agreed locations. Adherence to a call logging process First line support of mobile Smart Phones and Tablets to facilitate corporate email and Wireless connectivity to the Client network. Endpoint protection of end user computing devices Personal assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access. Carry out swop out activities for disabled or faulty PC&, laptops and or/peripherals, ensuring a minimum downtime of the user. Move faulty equipment to staging area and arrange with Helpdesk for repair activities to be initiated.  Desktop problem resolution in accordance with agreed service levels Provide for and assist users in data migration and /or backup prior to data erasure during support services. Control of all authentic purchased legal Software licences ensuring that piracy does not occur, be it intentional or not Provide remote support using any industry accepted remote support software. Carry out bi-annual audit of all PC hardware and PC software, with particular focus on the control of authentic and paid up software licences, highlighting any irregularities and preventing any illegal usage Provide technical advice, recommendations on industry standards, virus detection, connectivity issues etc. Manage any relevant 3rd party service provider to access sites and in the performance of their duties.  Cabling requests Connectivity requests Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated driver   Experience: At least 2-3 years& experience as an On-site Desktop Engineer Technology Skills required: Windows 7/8/10 Active Directory Services. Microsoft Exchange Outlook. LAN – Switches/Wireless/Voice Microsoft Office Microsoft Explorer & Configuration Troubleshooting Network Printing   Job Related Skills required Service quality orientated Process and procedure driven Tenacity Customer focused Excellent telephone manner Troubleshooting skills in End User Computing technologies Analytical skills & root cause analysis. Time management Ability to deal with senior levels of client personnel Methodical and strong administration skills Communication skills
MJM Recruitment Midrand, Gauteng, South Africa
Mar 28, 2017
Permanent
To log all calls generated from the event management system to internal and external clients, and control the call lifecycle from inception to completion including incident analysis and troubleshooting, problem, change and vendor management within the expected client SLA& including all applicable levels of customer satisfaction ratings. Main Responsibilities / Tasks Prompt and efficient logging of all incidents and service request received via email, web and telephone. Assess prioritise and complete initial investigation for all service requests logged via the service desk. Verify the details of a caller and their IT resources (also called a configurable items, or CI) Must be able to work shifts. Provide the appropriate type of technical support to resolve IT related incidents and to respond to users and customer queries with a degree of accuracy. Coordinate first, second and third tier support as well as support vendors when calls are escalated Be accountable for all service requests from inception to completion regardless of other team assignments. Maintain up to date product and technical knowledge as and when required, and to document and share knowledge with colleagues promptly after it has been acquired. Assist the service desk manager in building and maintaining a world class service desk by making sure all user interactions with the service desk is a rewarding experience. Manage customer relations effectively using the SLA and specific circumstance as a guide and provide this service in a respectful, courteous and decisive manner. Understand and document customers needs accurately in the call logging systems to enable speedy resolution of escalated service request. Document the steps taken to resolve the issue and the next action to be taken by you or the next level. Conform to our standard written etiquette policy at all times. Maintain customer documentation used during the support process. Ensure long term customer retention and satisfaction. Assist in the identification of business opportunities. Reduce support costs by the efficient use of resource and technology. Close incidents and confirm satisfactory outcome with the customers. Classify complete and accurate information according to root cause identified. Be aware of change / release plans and how they will affect routine activities. All escalation processes and procedures are adhered to. Ensure all alerts are actioned and updated according to the processes and procedures. Share drives, C: drives are updated with new and relevant information.   Job Requirements   Formal Qualifications Required -Matric/Grade 12 Essential -A+ N+ Essential -CCNA Essential -ITIL Foundation v3 Desirable   Job Related Experience Required Time Span -Working experience in a Service desk environment 2 years Essential -Working experience in a Network operation Centre 1 year Essential -Working hours 24x7x365 shifts (own transport preferable) 1 year Essential   Job Related Knowledge Required -Network and user support and troubleshooting (A+ and N+/CCNA level) Essential -Prompt, accurate, complete and efficient call logging on an ITIL based application from various sources (email, telephone, web etc.) Essential -Complete assessment and first attempt at resolution for all incoming calls Essential -Verify all call details including logger, configuration items, contact details etc. Essential -Coordinate all applicable incident/request details including following up with assignee & vendor management and all applicable levels of tier support Essential -Be accountable for all calls logged from inception to successful completion Essential -familiarization of processes and procedures on all shared information portals Essential -Professional conduct including excellent telephone etiquette to all internal and external clients Essential -Provide feedback on, and refinements to all applicable internal and external client policy, procedural and process documentation including updating any relevant knowledge base items or shared information portals Desirable -Daily, weekly and monthly applicable reports identified as part of the specific role as defined by management on a regular basis Desirable   Job Related Skills Required -Understanding Routing and switching protocols Good -Networking equipment and infrastructure Good -Networking troubleshooting techniques and customer testing Entry Level Competencies -Adaptability -Building Customer Loyalty -Time Management -Follow up -Initiative -Innovation -Managing Conflict -Communication -Continuous Learning -Customer Focus -Decision Making -Quality Orientation -Stress Tolerance
MJM Recruitment Cape Town, Western Cape, South Africa
Mar 28, 2017
Permanent
To liaise with business units, vendors, external clients and management relating to technical voice and video infrastructure in order to ensure compliance to legislation, SI policy and procedure as well as delivering on the SI customer experience. Internal Processes: To develop, design, and deploy technical solutions for clients according to SLA requirements, Projects, Obligations, policies and procedures. To log and resolve logged Network queries from clients (on ICCM/BMC) and continually update with latest tasks/activities according to SLA requirements, policies and procedures To document and update the knowledge base with incidents and possible solutions, client configuration and design documentation according to policies and procedures. Human Capital: To ensure that all allocated and agreed development activities are successfully completed within the SI policy and procedure framework Job Requirements   Qualification: Certificate - CCNA (Cisco) or ACFE (Alcatel Networking Certification) School - Matric Experience: At least 2 years telecommunications industry experience, in telecommunications fibre patching and data network equipment commissioning - 3 Years Knowledge: Knowledge in data telecommunications network capacity planning and design and implementation& Understanding of outside plant design, cable and line installation, inside plant design and circuit design& Knowledge of circuit line maps or drawings Knowledge of data networking, multiple networking protocols and protocol analysers Knowledge of preparing (basic configuration and installation) of various types of routers and switches for final commissioning by the network team Knowledge of network troubleshooting Training: A+; N+; Cisco CCNA, ACFE Skills: Perform data network implementation and circuit provisioning Work in close collaboration with the data network operations and maintenance team Execute patching plans/line maps Reference new or modified records on the inventory planning and management tool Maintain feedback loops for reconciling planned and as-built infrastructure Obtain approval of implementation from Supervisor, Data Ops counterpart Experience with GE Small world Experience in large project environments a definite advantage Data network implementation experience Experience in planning maintenance/upgrade of networks