As the labour market diversifies and changes, it becomes increasingly difficult to recruit and develop staff in compliance with the various labour laws. MJM Recruitment takes pride in helping our clients to get through the many pitfalls that lay ahead, and by doing this we have become partners to various multi national organisations.
MJM Recruitment has the resources, knowledge and expertise to provide a total staffing solution and has taken this opportunity to demonstrate its capabilities and customised services.
MJM Recruitment will provide clients with an innovative and hi-tech solution to all resourcing requirements. By profiling positions into strategic competencies aligned to company visions, recruitment is accurate and successful. MJM Recruitment takes the clients culture into consideration when recruiting thus making social adjustments easier.
MJM Recruitment
Durban, KwaZulu-Natal, South Africa
Key Performance Areas (Objectives) and Performance Requirements
Main Purpose of the Job (in one sentence):
The timely and effective response to user queries and problems through the receipt and logging of problems reported by users and the co-ordination of rapid and appropriate. Responses, including: - Channeling requests for help to appropriate functions for resolution and keeping users apprised of progress.
Work on the Call Centre system (HEAT) to log customer’s incoming calls
Logon to HEAT at the start of your shift to log customer requests/ faults. All phone calls must be answered within 3 rings.
Receive electronic requests for service and completing daily. Emails to be logged within 15minutes.
Ensure that HEAT and Email applications are opened at all times. Ensure all required applications are functional.
Ensure all calls are logged accurately and timeously and all site and user details are input via HEAT.
Always ensure that you are compliant with the Systems Applications and processes including client SLA's to determine impact and scope of problem
Assets and Change Control processes must be followed at all times
Understand customer SLA's, processes and procedures
Timeously escalate calls.
Daily Tasks should be performed accurately and timeously to ensure that clients’ needs are met.
Ensure that all documentation is complaint to customer contracts.
Proactively manage and take care of calls that are logged
Take ownership of all your calls and assist your colleagues where possible.
Main Responsibilities / Tasks:
Log all calls received via telephone, e-mail or web portal
Log and liaise with outside vendors ensuring minimum downtime to the customers systems
Request for updates daily/ follow up with engineers/ 3rd party vendors daily
Update calls with information/feedback sent via e-mail/telephone
Request ratings for all calls logged
Respond to SLA warnings
Proactively escalate calls
Resolve calls within the respective SLA
Ensure that asset and CCF forms are logged and have been completed before a call is marked for closure
Keep calls to a minimal
Monitor call queue
Provide First line support for Illovo customers.
Monitor NMS system before 8am.
Daily tasks
Log all calls and Respond to calls logged within SLA – General System calls, Management requests, new requests, Change Controls and escalations.
Work on Call Centre Systems
Be logged into all allocated queues by the start of each shift, ready to take calls. (Be at least 10 min early for your shift)
Answer the phone in a professional and friendly manner (project an attitude of service)
Log all calls in the HEAT system
Phone must be answered within 3 rings (Do not bounce calls)
Maintain a professional helpdesk image, stay positive and patient at all times
Receive electronic requests for service and completing daily checks
Receive e-mail requests from clients
Ensure that e-mail is working at all times. If not escalate to the call center manager immediately.
Log calls for e-mail requests / problems received within 5 minutes of receipt
If you are uncertain about the detail of the call, you need to phone the requestor within 10
Minutes from receipt with your questions
Respond back to customer via e-mail or telephonic call
Complete Daily Checks within allotted time
Call logging
You must be logged into HEAT ready to log calls by the start of your shift
If there is a problem with HEAT, you need to escalate this to the call center manager immediately
Always adhere systems applications and processes ie HEAT
Take details down accurately
Provide first line support on Client calls.
Check client details and correct where necessary
Choose the correct categories and selections where applicable
Check your grammar and spelling at all times. Mistakes will not be tolerated
Always follow the prescribed client procedures
Back office support
Determine the impact and the scope of the problem (how many people are effected and how urgent is it?)
If it’s a single user problem, go through basic troubleshooting. Provide first line support on Client calls.
Always follow the prescribed client procedures
Change Management
Change Management must be adhered to at all times
Escalations
Escalation procedures must be adhered to at all times. Must understand all customers SLA’s and processes.
Client specific Processes
Take responsibility for completing check lists accurately and on time, and providing feedback on time
Follow escalation procedures at all times
Documenting procedures
Always ensure that there are documented procedures describing your tasks
Ensure that all documentation is complaint to customer contracts
Taking ownership
Follow up on calls you have logged
Keep the client informed of the status of logged calls, problems or down times
See calls through to completion
Add daily updates to call journals
Follow up with 3rd parties
Ensure that when you assign a call to someone that they are actually available to handle the call
Don’t leave your desk or log out of queues if it is busy (unless you absolutely have to)
Don’t leave your desk or log out of queues if no one is there to man the queues. Escalate to your superior so that an alternative plan can be made
Go out of your way to assist co-workers and clients
If any of the helpdesk tools are preventing you from doing your job, escalate to your Manager immediately
1 . To ensure continuous self development with regards to knowledge and skills in respect to the internal and external customer’s requirements
Human Capital- To be competent/certification in the specific internal and external client’s systems, software and hardware requirements and provide proof to the Service Desk Supervisor within 48 Hours after completion To ensure that the employee keeps to the work schedule and any deviation must be communicated verbally within a reasonable timeframe to allow for alternative arrangements to be made by the Helpdesk Supervisor.
To ensure that the Service Level Agreement (SLA) is met as per internal and external customer requirements
Customer - To ensure that all calls are logged, resolved, escalated, followed up, serviced and closed within the agreed SLA. To ensure a minimum of 80% customer satisfaction feedback rating on a monthly basis. Ensure continuous communication and feedback is provided to all customers regarding any incidents or requests logged. To ensure that the quality and processes of internal and external customers are adhered to as specified in the company’s policies and procedures.
Quality Processes- To ensure compliance with internal and external client’s safety and security regulations as well as Occupational Health and Safety Act requirements. To adhere to Internal and External customer’s electronic code of conduct. To ensure that all calls relating to repairs and new IT equipment is tracked on a continuous basis. To ensure all Service Desk procedures for all clients are adhered to on a daily basis.
Apr 18, 2018
Permanent
Key Performance Areas (Objectives) and Performance Requirements
Main Purpose of the Job (in one sentence):
The timely and effective response to user queries and problems through the receipt and logging of problems reported by users and the co-ordination of rapid and appropriate. Responses, including: - Channeling requests for help to appropriate functions for resolution and keeping users apprised of progress.
Work on the Call Centre system (HEAT) to log customer’s incoming calls
Logon to HEAT at the start of your shift to log customer requests/ faults. All phone calls must be answered within 3 rings.
Receive electronic requests for service and completing daily. Emails to be logged within 15minutes.
Ensure that HEAT and Email applications are opened at all times. Ensure all required applications are functional.
Ensure all calls are logged accurately and timeously and all site and user details are input via HEAT.
Always ensure that you are compliant with the Systems Applications and processes including client SLA's to determine impact and scope of problem
Assets and Change Control processes must be followed at all times
Understand customer SLA's, processes and procedures
Timeously escalate calls.
Daily Tasks should be performed accurately and timeously to ensure that clients’ needs are met.
Ensure that all documentation is complaint to customer contracts.
Proactively manage and take care of calls that are logged
Take ownership of all your calls and assist your colleagues where possible.
Main Responsibilities / Tasks:
Log all calls received via telephone, e-mail or web portal
Log and liaise with outside vendors ensuring minimum downtime to the customers systems
Request for updates daily/ follow up with engineers/ 3rd party vendors daily
Update calls with information/feedback sent via e-mail/telephone
Request ratings for all calls logged
Respond to SLA warnings
Proactively escalate calls
Resolve calls within the respective SLA
Ensure that asset and CCF forms are logged and have been completed before a call is marked for closure
Keep calls to a minimal
Monitor call queue
Provide First line support for Illovo customers.
Monitor NMS system before 8am.
Daily tasks
Log all calls and Respond to calls logged within SLA – General System calls, Management requests, new requests, Change Controls and escalations.
Work on Call Centre Systems
Be logged into all allocated queues by the start of each shift, ready to take calls. (Be at least 10 min early for your shift)
Answer the phone in a professional and friendly manner (project an attitude of service)
Log all calls in the HEAT system
Phone must be answered within 3 rings (Do not bounce calls)
Maintain a professional helpdesk image, stay positive and patient at all times
Receive electronic requests for service and completing daily checks
Receive e-mail requests from clients
Ensure that e-mail is working at all times. If not escalate to the call center manager immediately.
Log calls for e-mail requests / problems received within 5 minutes of receipt
If you are uncertain about the detail of the call, you need to phone the requestor within 10
Minutes from receipt with your questions
Respond back to customer via e-mail or telephonic call
Complete Daily Checks within allotted time
Call logging
You must be logged into HEAT ready to log calls by the start of your shift
If there is a problem with HEAT, you need to escalate this to the call center manager immediately
Always adhere systems applications and processes ie HEAT
Take details down accurately
Provide first line support on Client calls.
Check client details and correct where necessary
Choose the correct categories and selections where applicable
Check your grammar and spelling at all times. Mistakes will not be tolerated
Always follow the prescribed client procedures
Back office support
Determine the impact and the scope of the problem (how many people are effected and how urgent is it?)
If it’s a single user problem, go through basic troubleshooting. Provide first line support on Client calls.
Always follow the prescribed client procedures
Change Management
Change Management must be adhered to at all times
Escalations
Escalation procedures must be adhered to at all times. Must understand all customers SLA’s and processes.
Client specific Processes
Take responsibility for completing check lists accurately and on time, and providing feedback on time
Follow escalation procedures at all times
Documenting procedures
Always ensure that there are documented procedures describing your tasks
Ensure that all documentation is complaint to customer contracts
Taking ownership
Follow up on calls you have logged
Keep the client informed of the status of logged calls, problems or down times
See calls through to completion
Add daily updates to call journals
Follow up with 3rd parties
Ensure that when you assign a call to someone that they are actually available to handle the call
Don’t leave your desk or log out of queues if it is busy (unless you absolutely have to)
Don’t leave your desk or log out of queues if no one is there to man the queues. Escalate to your superior so that an alternative plan can be made
Go out of your way to assist co-workers and clients
If any of the helpdesk tools are preventing you from doing your job, escalate to your Manager immediately
1 . To ensure continuous self development with regards to knowledge and skills in respect to the internal and external customer’s requirements
Human Capital- To be competent/certification in the specific internal and external client’s systems, software and hardware requirements and provide proof to the Service Desk Supervisor within 48 Hours after completion To ensure that the employee keeps to the work schedule and any deviation must be communicated verbally within a reasonable timeframe to allow for alternative arrangements to be made by the Helpdesk Supervisor.
To ensure that the Service Level Agreement (SLA) is met as per internal and external customer requirements
Customer - To ensure that all calls are logged, resolved, escalated, followed up, serviced and closed within the agreed SLA. To ensure a minimum of 80% customer satisfaction feedback rating on a monthly basis. Ensure continuous communication and feedback is provided to all customers regarding any incidents or requests logged. To ensure that the quality and processes of internal and external customers are adhered to as specified in the company’s policies and procedures.
Quality Processes- To ensure compliance with internal and external client’s safety and security regulations as well as Occupational Health and Safety Act requirements. To adhere to Internal and External customer’s electronic code of conduct. To ensure that all calls relating to repairs and new IT equipment is tracked on a continuous basis. To ensure all Service Desk procedures for all clients are adhered to on a daily basis.
Achievement of turnover, budgets and achievement of targeted expense savings
Achievement of unit shrinkage
Stock management
Training, Coaching and Development
Customer Service, Standards, Housekeeping and Signage
Enforcement of company policies and procedures
Effective communication at all levels of the business
Matric
2-3 years store management experience
Relevant degree or diploma advantageous
MUST HAVE HAD EXPERIENCE WORKING AS A STORE MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA
SALARY: Highly negotiable depended on qualifications, experience.
Apr 13, 2018
Permanent
Achievement of turnover, budgets and achievement of targeted expense savings
Achievement of unit shrinkage
Stock management
Training, Coaching and Development
Customer Service, Standards, Housekeeping and Signage
Enforcement of company policies and procedures
Effective communication at all levels of the business
Matric
2-3 years store management experience
Relevant degree or diploma advantageous
MUST HAVE HAD EXPERIENCE WORKING AS A STORE MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA
SALARY: Highly negotiable depended on qualifications, experience.
Achievement of turnover, budgets and achievement of targeted expense savings
Achievement of unit shrinkage
Stock management
Training, Coaching and Development
Customer Service, Standards, Housekeeping and Signage
Enforcement of company policies and procedures
Effective communication at all levels of the business
Matric
2-3 years store management experience
Relevant degree or diploma advantageous
MUST HAVE HAD EXPERIENCE WORKING AS A STORE MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA
SALARY: Highly negotiable depended on qualifications, experience.
Apr 13, 2018
Permanent
Achievement of turnover, budgets and achievement of targeted expense savings
Achievement of unit shrinkage
Stock management
Training, Coaching and Development
Customer Service, Standards, Housekeeping and Signage
Enforcement of company policies and procedures
Effective communication at all levels of the business
Matric
2-3 years store management experience
Relevant degree or diploma advantageous
MUST HAVE HAD EXPERIENCE WORKING AS A STORE MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA
SALARY: Highly negotiable depended on qualifications, experience.
Ensuring Profit Growth, Ordering products,
Responsible for product layout and presentation,
Schedule staff work hours and activities,
Evaluate health and safety practices against standards,
Organize, plan, and prioritize, Judge the quality of food, preparation, and job applicants.
Record information about inventory and health practices.
Inspect equipment and food deliveries.
Guide, direct, and train staff.
Coordinate the work and activities of staff.
Perform administrative activities such as scheduling, budgeting, and payroll.
Apr 10, 2018
Permanent
Ensuring Profit Growth, Ordering products,
Responsible for product layout and presentation,
Schedule staff work hours and activities,
Evaluate health and safety practices against standards,
Organize, plan, and prioritize, Judge the quality of food, preparation, and job applicants.
Record information about inventory and health practices.
Inspect equipment and food deliveries.
Guide, direct, and train staff.
Coordinate the work and activities of staff.
Perform administrative activities such as scheduling, budgeting, and payroll.
Ensuring Profit Growth, Ordering products,
Responsible for product layout and presentation,
Schedule staff work hours and activities,
Evaluate health and safety practices against standards,
Organize, plan, and prioritize, Judge the quality of food, preparation, and job applicants.
Record information about inventory and health practices.
Inspect equipment and food deliveries.
Guide, direct, and train staff.
Coordinate the work and activities of staff.
Perform administrative activities such as scheduling, budgeting, and payroll.
Apr 10, 2018
Permanent
Ensuring Profit Growth, Ordering products,
Responsible for product layout and presentation,
Schedule staff work hours and activities,
Evaluate health and safety practices against standards,
Organize, plan, and prioritize, Judge the quality of food, preparation, and job applicants.
Record information about inventory and health practices.
Inspect equipment and food deliveries.
Guide, direct, and train staff.
Coordinate the work and activities of staff.
Perform administrative activities such as scheduling, budgeting, and payroll.
Achievement of turnover, budgets and achievement of targeted expense savings
Achievement of unit shrinkage
Stock management
Training, Coaching and Development
Customer Service, Standards, Housekeeping and Signage
Enforcement of company policies and procedures
Effective communication at all levels of the business
Matric
2-3 years store management experience
Relevant degree or diploma advantageous
MUST HAVE HAD EXPERIENCE WORKING AS A STORE MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA
Apr 04, 2018
Permanent
Achievement of turnover, budgets and achievement of targeted expense savings
Achievement of unit shrinkage
Stock management
Training, Coaching and Development
Customer Service, Standards, Housekeeping and Signage
Enforcement of company policies and procedures
Effective communication at all levels of the business
Matric
2-3 years store management experience
Relevant degree or diploma advantageous
MUST HAVE HAD EXPERIENCE WORKING AS A STORE MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA
Must have a valid Clamp Truck licence
Able to communicate effectively in English
Able to work weekends and public holidays
Must be able to work shifts
Own transport essential
Must be able to offload and load stock off trucks and containers,
Move stock around warehouse
Minimum 3 years’ experience
Apr 04, 2018
Permanent
Must have a valid Clamp Truck licence
Able to communicate effectively in English
Able to work weekends and public holidays
Must be able to work shifts
Own transport essential
Must be able to offload and load stock off trucks and containers,
Move stock around warehouse
Minimum 3 years’ experience
A Store Manager prides themselves on the following:
Achievement of turnover, budgets and achievement of targeted expense savings
Achievement of unit shrinkage
Stock management
Training, Coaching and Development
Customer Service, Standards, Housekeeping and Signage
Enforcement of company policies and procedures
Effective communication at all levels of the business
Matric
2-3 years store management experience
Relevant degree or diploma advantageous
MUST HAVE HAD EXPERIENCE WORKING AS A STORE MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA
SALARY: Highly negotiable depended on qualifications, experience.
Apr 04, 2018
Permanent
A Store Manager prides themselves on the following:
Achievement of turnover, budgets and achievement of targeted expense savings
Achievement of unit shrinkage
Stock management
Training, Coaching and Development
Customer Service, Standards, Housekeeping and Signage
Enforcement of company policies and procedures
Effective communication at all levels of the business
Matric
2-3 years store management experience
Relevant degree or diploma advantageous
MUST HAVE HAD EXPERIENCE WORKING AS A STORE MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA
SALARY: Highly negotiable depended on qualifications, experience.
MJM Recruitment
Ballito, Dolphin Coast, South Africa
Ensuring Profit Growth, Ordering products,
Responsible for product layout and presentation,
Schedule staff work hours and activities,
Evaluate health and safety practices against standards,
Organize, plan, and prioritize, Judge the quality of food, preparation, and job applicants.
Record information about inventory and health practices.
Inspect equipment and food deliveries.
Guide, direct, and train staff.
Coordinate the work and activities of staff.
Perform administrative activities such as scheduling, budgeting, and payroll.
Apr 04, 2018
Permanent
Ensuring Profit Growth, Ordering products,
Responsible for product layout and presentation,
Schedule staff work hours and activities,
Evaluate health and safety practices against standards,
Organize, plan, and prioritize, Judge the quality of food, preparation, and job applicants.
Record information about inventory and health practices.
Inspect equipment and food deliveries.
Guide, direct, and train staff.
Coordinate the work and activities of staff.
Perform administrative activities such as scheduling, budgeting, and payroll.
Ensuring Profit Growth, Ordering products,
Responsible for product layout and presentation,
Schedule staff work hours and activities,
Evaluate health and safety practices against standards,
Organize, plan, and prioritize, Judge the quality of food, preparation, and job applicants.
Record information about inventory and health practices.
Inspect equipment and food deliveries.
Guide, direct, and train staff.
Coordinate the work and activities of staff.
Perform administrative activities such as scheduling, budgeting, and payroll.
Apr 04, 2018
Permanent
Ensuring Profit Growth, Ordering products,
Responsible for product layout and presentation,
Schedule staff work hours and activities,
Evaluate health and safety practices against standards,
Organize, plan, and prioritize, Judge the quality of food, preparation, and job applicants.
Record information about inventory and health practices.
Inspect equipment and food deliveries.
Guide, direct, and train staff.
Coordinate the work and activities of staff.
Perform administrative activities such as scheduling, budgeting, and payroll.
A Store Manager prides themselves on the following:
Achievement of turnover, budgets and achievement of targeted expense savings
Achievement of unit shrinkage
Stock management
Training, Coaching and Development
Customer Service, Standards, Housekeeping and Signage
Enforcement of company policies and procedures
Effective communication at all levels of the business
Matric
2-3 years store management experience
Relevant degree or diploma advantageous
MUST HAVE HAD EXPERIENCE WORKING AS A STORE MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA
Apr 03, 2018
Permanent
A Store Manager prides themselves on the following:
Achievement of turnover, budgets and achievement of targeted expense savings
Achievement of unit shrinkage
Stock management
Training, Coaching and Development
Customer Service, Standards, Housekeeping and Signage
Enforcement of company policies and procedures
Effective communication at all levels of the business
Matric
2-3 years store management experience
Relevant degree or diploma advantageous
MUST HAVE HAD EXPERIENCE WORKING AS A STORE MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA
QUALIFIED MOTORCYCLE MECHANIC – HARRISMITH
We require a qualified and well experienced motorcycle mechanic for this bike dealer in Harrismith. From superbikes to off-roaders, your experience will be well rewarded.
Salary highly negotiable and free accommodation.
Apr 03, 2018
Permanent
QUALIFIED MOTORCYCLE MECHANIC – HARRISMITH
We require a qualified and well experienced motorcycle mechanic for this bike dealer in Harrismith. From superbikes to off-roaders, your experience will be well rewarded.
Salary highly negotiable and free accommodation.
Ensure that full disaster recovery plan is up to date at all times and tested annually
Ensure that full disaster recovery plan is up to date at all times and tested annually Architect, design, implement, support and maintain all information technology infrastructure and net
Architect, design, implement, support and maintain all information technology infrastructure and networks of the company Configure and deploy systems in line with applicable standards. Configure and deploy systems in line with applicable standards Perform daily, weekly, monthly and annual tasks as per policies and procedures. Perform daily, weekly, monthly and annual tasks as per policies and procedures Architect, design, implement, support and maintain security protocols and policies Architect, design, implement, support and maintain security protocols and policies
Required Qualifications
Std10\Grade 12
Essential MSCE 2000 - Microsoft Certified System Engineer on Windows
CCNA, CCNP
Required Skills
Network infrastructure
Printer support and maintenance
Operating Systems maintenance
PBX support and maintenance
Microsoft Exchange and Active Directory
Computer & Server maintenance
Back-up solutions
Problem solving and decision-making skills
Multi-tasking
Aptitude for learning and rapidly mastering new applications and technology
Strategic thinking
Communication (Written and Verbal) - Clear, concise, good command and conveyance of language
Technical skills
Quality Orientated
Trustworthy
Apr 03, 2018
Permanent
Ensure that full disaster recovery plan is up to date at all times and tested annually
Ensure that full disaster recovery plan is up to date at all times and tested annually Architect, design, implement, support and maintain all information technology infrastructure and net
Architect, design, implement, support and maintain all information technology infrastructure and networks of the company Configure and deploy systems in line with applicable standards. Configure and deploy systems in line with applicable standards Perform daily, weekly, monthly and annual tasks as per policies and procedures. Perform daily, weekly, monthly and annual tasks as per policies and procedures Architect, design, implement, support and maintain security protocols and policies Architect, design, implement, support and maintain security protocols and policies
Required Qualifications
Std10\Grade 12
Essential MSCE 2000 - Microsoft Certified System Engineer on Windows
CCNA, CCNP
Required Skills
Network infrastructure
Printer support and maintenance
Operating Systems maintenance
PBX support and maintenance
Microsoft Exchange and Active Directory
Computer & Server maintenance
Back-up solutions
Problem solving and decision-making skills
Multi-tasking
Aptitude for learning and rapidly mastering new applications and technology
Strategic thinking
Communication (Written and Verbal) - Clear, concise, good command and conveyance of language
Technical skills
Quality Orientated
Trustworthy
MCSA or MCSE
Microsoft Server 2008/12/16
Microsoft Exchange
Microsoft Active Directory
Microsoft Windows 7/10
VMWare
Daily management of servers, operating systems, patches
Daily management of AD accounts and computers.
Printer server management
Virtual server management
3 – 5 years of experience
Apr 03, 2018
Permanent
MCSA or MCSE
Microsoft Server 2008/12/16
Microsoft Exchange
Microsoft Active Directory
Microsoft Windows 7/10
VMWare
Daily management of servers, operating systems, patches
Daily management of AD accounts and computers.
Printer server management
Virtual server management
3 – 5 years of experience
To support and maintain all desktop / servers and networking infrastructure in accordance with the client SLA’s. To assist in all ad hoc duties as required and specified in the Job Description.
Main Responsibilities / Tasks:
Provide 2nd and 3rd line support to all Bytes clients
Provide backup services and support to networking monitoring services (NMS)
To administer, maintain, be accountable and troubleshoot client networks consisting of servers, pc's printers, switches, firewalls, routers and UPS’s.
Communicate/Escalate to the Service Delivery Manager/Senior Engineers on any issues outside of your control/abilities but owning the problem to completion.
Ensure all calls are logged and be accountable for all logged calls within the SLA and to communicate with the Help desk and ensure successful completion of calls.
Ensure all procedures such as Health checks, Change control and Network documentation is adhered to, up to date and accurate.
Installing approved software and hardware connecting users to networks and providing initial guidance.
Facilitate all IT 3rd Pty activities onsite where it has an impact on the overall IT service to the client.
Establish and control systems access and security.
Monitor systems in order to optimise performance and to initiate recovery action after system failures
Assist the customers concerning replacement of outdated equipment and software
Prepare site weekly and monthly reports. Identify trends and exceptions and provide clear explanations and recommendations.
Ensure that the sites at all times comply with customers audit as well as group standards.
Assist with general housekeeping in accordance with Bytes standards
Proactive suggestions into site operations with regards to Standard Operating Procedures(SOPS)
Professional conduct including excellent communication etiquette to all internal and external clients.
Identify new IT opportunities and feed back to the Bytes account managers.
Keep certifications up to date and keep abreast of technology Bytes support and / or should be supporting.
Get involved in pre-sales opportunities wherever possible.
KPA and KPI Definition
No Job Objectives (KPA) KPI’s
1 To ensure continuous self-development in terms of knowledge and skills in respect to the internal and external customer’s requirements.
Human Capital
To be competent in the specific internal and external client’s systems, software and hardware requirements. Ensure that all certifications and courses are updated on the skills matrix and provide proof to the Site Operations Manager / Service Delivery Manager within 48 Hours after completion. 60
To ensure that the employee keeps to the work schedule and any deviation must be communicated verbally within a reasonable timeframe to allow for alternative arrangements to be made by the Site Operations Manager / Service Delivery Manager. Sick leave to be communicated within an hour prior work commencement, annual and sick leave due to planned medical procedures communicated as per BSI leave Policy. 40
2 To ensure that the Service Level Agreement (SLA) is met as per internal and external customer requirements.
Customer
50 To ensure that calls logged are followed up / escalated, serviced and closed within the agreed SLA. 20
To identify, log and resolve problems based on trend & exception analyses 15
To ensure preventative maintenance tasks are performed as specified in the task / maintenance schedule. 20
Ensure that exceptional quality of service and delivery is provided to the Customer & Internal IT Team in accordance with BSI values and commitment. 20
Identify new IT opportunities and feed back to BSI account manager 5
Uphold the BSI standard when interfacing with customers and Ensure continuous communication and feedback is provided to all customers regarding calls logged including IT vendor calls effecting the business. 20
3 To ensure that the quality and processes of internal and external customers are adhered to as specified in the company’s policies and procedures.
Quality Processes 25 To ensure compliance with internal and external client’s safety and security regulations as well as Occupational Health and Safety Act requirements. 25
To adhere to Internal and External customer’s electronic code of conduct. 25
To ensure that both BSI and Clients best practice, policies, procedures and standards are adhered to by completing and updating the required task lists, checklists and documentation per call/task. 50
Summary of Job Requirements
Formal Qualifications Required Essential / Desirable
Matric, A+ N+ Essential
Microsoft MCSA Server 2012 – Hyper-V Desirable
NetApp / Dell EMC Certified Desirable
CCNP Desirable
Job Related Experience Required Time Span Essential / Desirable
Server 2012 / 2016 3 Years Essential
Exchange 2010 / 2013 / 2015 / 2016 2 Year Desirable
WSUS 2012 2 Years Desirable
Networking Hardware 3 Years Desirable
Hyper V 2 Years Essential
Backup technologies 2 Years Desirable
Desktop Windows – Windows 8 3 Years Essential
Desktop Office 2010 3 Years Essential
Own transport Essential
Job Related Knowledge Required Essential / Desirable
Knowledge of Maintenance and Support of Desktop user environment Essential
Knowledge of Maintenance and Support of Server environment Essential
Knowledge of Maintenance of San Environment Desirable
Knowledge of Microsoft Applications user and Backoffice Essential
Knowledge of Wi-fi and Radio based systems Desirable
Knowledge of Networking Essential
Job Related Skills Required Rating
Customer communication skills and developing customer loyalty 10/10
Adaptability and reliability 10/10
Time management 10/10
Initiative, ownership and quality 10/10
Apr 03, 2018
Permanent
To support and maintain all desktop / servers and networking infrastructure in accordance with the client SLA’s. To assist in all ad hoc duties as required and specified in the Job Description.
Main Responsibilities / Tasks:
Provide 2nd and 3rd line support to all Bytes clients
Provide backup services and support to networking monitoring services (NMS)
To administer, maintain, be accountable and troubleshoot client networks consisting of servers, pc's printers, switches, firewalls, routers and UPS’s.
Communicate/Escalate to the Service Delivery Manager/Senior Engineers on any issues outside of your control/abilities but owning the problem to completion.
Ensure all calls are logged and be accountable for all logged calls within the SLA and to communicate with the Help desk and ensure successful completion of calls.
Ensure all procedures such as Health checks, Change control and Network documentation is adhered to, up to date and accurate.
Installing approved software and hardware connecting users to networks and providing initial guidance.
Facilitate all IT 3rd Pty activities onsite where it has an impact on the overall IT service to the client.
Establish and control systems access and security.
Monitor systems in order to optimise performance and to initiate recovery action after system failures
Assist the customers concerning replacement of outdated equipment and software
Prepare site weekly and monthly reports. Identify trends and exceptions and provide clear explanations and recommendations.
Ensure that the sites at all times comply with customers audit as well as group standards.
Assist with general housekeeping in accordance with Bytes standards
Proactive suggestions into site operations with regards to Standard Operating Procedures(SOPS)
Professional conduct including excellent communication etiquette to all internal and external clients.
Identify new IT opportunities and feed back to the Bytes account managers.
Keep certifications up to date and keep abreast of technology Bytes support and / or should be supporting.
Get involved in pre-sales opportunities wherever possible.
KPA and KPI Definition
No Job Objectives (KPA) KPI’s
1 To ensure continuous self-development in terms of knowledge and skills in respect to the internal and external customer’s requirements.
Human Capital
To be competent in the specific internal and external client’s systems, software and hardware requirements. Ensure that all certifications and courses are updated on the skills matrix and provide proof to the Site Operations Manager / Service Delivery Manager within 48 Hours after completion. 60
To ensure that the employee keeps to the work schedule and any deviation must be communicated verbally within a reasonable timeframe to allow for alternative arrangements to be made by the Site Operations Manager / Service Delivery Manager. Sick leave to be communicated within an hour prior work commencement, annual and sick leave due to planned medical procedures communicated as per BSI leave Policy. 40
2 To ensure that the Service Level Agreement (SLA) is met as per internal and external customer requirements.
Customer
50 To ensure that calls logged are followed up / escalated, serviced and closed within the agreed SLA. 20
To identify, log and resolve problems based on trend & exception analyses 15
To ensure preventative maintenance tasks are performed as specified in the task / maintenance schedule. 20
Ensure that exceptional quality of service and delivery is provided to the Customer & Internal IT Team in accordance with BSI values and commitment. 20
Identify new IT opportunities and feed back to BSI account manager 5
Uphold the BSI standard when interfacing with customers and Ensure continuous communication and feedback is provided to all customers regarding calls logged including IT vendor calls effecting the business. 20
3 To ensure that the quality and processes of internal and external customers are adhered to as specified in the company’s policies and procedures.
Quality Processes 25 To ensure compliance with internal and external client’s safety and security regulations as well as Occupational Health and Safety Act requirements. 25
To adhere to Internal and External customer’s electronic code of conduct. 25
To ensure that both BSI and Clients best practice, policies, procedures and standards are adhered to by completing and updating the required task lists, checklists and documentation per call/task. 50
Summary of Job Requirements
Formal Qualifications Required Essential / Desirable
Matric, A+ N+ Essential
Microsoft MCSA Server 2012 – Hyper-V Desirable
NetApp / Dell EMC Certified Desirable
CCNP Desirable
Job Related Experience Required Time Span Essential / Desirable
Server 2012 / 2016 3 Years Essential
Exchange 2010 / 2013 / 2015 / 2016 2 Year Desirable
WSUS 2012 2 Years Desirable
Networking Hardware 3 Years Desirable
Hyper V 2 Years Essential
Backup technologies 2 Years Desirable
Desktop Windows – Windows 8 3 Years Essential
Desktop Office 2010 3 Years Essential
Own transport Essential
Job Related Knowledge Required Essential / Desirable
Knowledge of Maintenance and Support of Desktop user environment Essential
Knowledge of Maintenance and Support of Server environment Essential
Knowledge of Maintenance of San Environment Desirable
Knowledge of Microsoft Applications user and Backoffice Essential
Knowledge of Wi-fi and Radio based systems Desirable
Knowledge of Networking Essential
Job Related Skills Required Rating
Customer communication skills and developing customer loyalty 10/10
Adaptability and reliability 10/10
Time management 10/10
Initiative, ownership and quality 10/10
Purpose of the job:To provide excellent customer service in terms of monitoring customer infrastructure and proactively identifying issues as well as network monitoring and resolving related queriesLevel of Work:N/AAdditional requirements:DriversBackground Check
MAIN ACCOUNTABILITIES AND APPROXIMATE TIME SPLIT
Customer 33
To liase with bussiness units and management relating to 50
IT problems in order ensure compliance tol
To liase with bussiness units and management relating to IT problems in order ensure compliance to legislation, Altron policy and procedure as well as delivering on the Altron customer experience.
To communicate and liaise with external and internal 50
clients, suppliers and vendors to ensure compl
To communicate and liaise with external and internal clients, suppliers and vendors to ensure compliance to policies and procedures as well as delivering on the Altron customer experience.
Human Capital 33
To mentor and coach subordinates within the specific area 50
of responsibility according to policies an
To mentor and coach subordinates within the specific area of responsibility according to policies and procedures
To ensure that all the allocated and contracted development 50
activities (Individual Development Plan)
To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework.
To comply with all prescribed and relevant policies, 15
procedures, best practices and compliancerequi
To comply with all prescribed and relevant policies, procedures, best practices and compliance requirements
To proactivley monitor security threats and incidents in 14
order to identify security risks, analyse t
To proactivley monitor security threats and incidents in order to identify security risks, analyse the issue and escalate to relevant parties acoording to policies and procedures
To promptly, efficiently and accuratley log calls of incidents on the call logging system according 14
To promptly, efficiently and accuratley log calls of incidents on the call logging system according to policies and procedures
To trouble shoot logged issues and to update the call logged on the system (communicating withclien 14
To trouble shoot logged issues and to update the call logged on the system (communicating with clients , vendors and suppliers) according to policies and procedures
Follow up on all calls logged until completion/resolved according to standard operating procedures 14
Follow up on all calls logged until completion/resolved according to standard operating procedures
To use the key injection system to insert the correct key into the point of sale terminal according 14
To use the key injection system to insert the correct key into the point of sale terminal according to client specifications and policies and procedures
To handle internal IT support queries and escalate if/when necessary according to standardoperating 15
To handle internal IT support queries and escalate if/when necessary according to standard operating procedures
REQUIRED EXPERIENCE
Essential IT service desk 3
Essential IT Infrastructure, Service and Supp 1
Preferred Network operating system 1
REQUIRED QUALIFICATIONS
Essential Std10\Grade 12
Essential A+
Essential N+
Essential CCNA Certificate
Preferred SSCP Certificate
REQUIRED SKILLS
Non Critical Skills Interpersonal
Non Critical Skills Commitment to personal growth and personal resilience
Non Critical Skills Organisational
Non Critical Skills Good people interaction skills, at
Non Critical Skills CCNA
Non Critical Skills Network and Support Troubleshooting
Non Critical Skills Vulnerability Management
REQUIRED TRAINING
Essential Health and Safety Training
To liaise with business units and management relating to IT problems in order ensure compliance. To liase with bussiness units and management relating to IT problems in order ensure compliance to legislation, company policy and procedure as well as delivering on the company's customer experience. To communicate and liaise with external and internal clients, suppliers and vendors to ensure compliance
To communicate and liaise with external and internal clients, suppliers and vendors to ensure compliance to policies and procedures as well as delivering on the company's customer experience.
To mentor and coach subordinates within the specific area of responsibility according to policies.
To mentor and coach subordinates within the specific area of responsibility according to policies and procedures
To ensure that all the allocated and contracted development
To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the company policy and procedure framework.
To comply with all prescribed and relevant policies, procedures, best practices and compliance
To comply with all prescribed and relevant policies, procedures, best practices and compliance requirements.
To proactively monitor security threats and incidents in order to identify security risks
To proactively monitor security threats and incidents in order to identify security risks, analyse the issue and escalate to relevant parties according to policies and procedures
To promptly, efficiently and accurately log calls of incidents on the call logging system according
To promptly, efficiently and accurately log calls of incidents on the call logging system according to policies and procedures
To trouble shoot logged issues and to update the call logged on the system
To trouble shoot logged issues and to update the call logged on the system (communicating with clients , vendors and suppliers) according to policies and procedures
Follow up on all calls logged until completion/resolved according to standard operating procedures
Follow up on all calls logged until completion/resolved according to standard operating procedures
To use the key injection system to insert the correct key into the point of sale terminal according
To use the key injection system to insert the correct key into the point of sale terminal according to client specifications and policies and procedures
To handle internal IT support queries and escalate if/when necessary according to standard of operating
To handle internal IT support queries and escalate if/when necessary according to standard operating procedures
Required Qualifications:
Std10\Grade 12
A+
N+
CCNA Certificate
SSCP Certificate
Apr 03, 2018
Permanent
Purpose of the job:To provide excellent customer service in terms of monitoring customer infrastructure and proactively identifying issues as well as network monitoring and resolving related queriesLevel of Work:N/AAdditional requirements:DriversBackground Check
MAIN ACCOUNTABILITIES AND APPROXIMATE TIME SPLIT
Customer 33
To liase with bussiness units and management relating to 50
IT problems in order ensure compliance tol
To liase with bussiness units and management relating to IT problems in order ensure compliance to legislation, Altron policy and procedure as well as delivering on the Altron customer experience.
To communicate and liaise with external and internal 50
clients, suppliers and vendors to ensure compl
To communicate and liaise with external and internal clients, suppliers and vendors to ensure compliance to policies and procedures as well as delivering on the Altron customer experience.
Human Capital 33
To mentor and coach subordinates within the specific area 50
of responsibility according to policies an
To mentor and coach subordinates within the specific area of responsibility according to policies and procedures
To ensure that all the allocated and contracted development 50
activities (Individual Development Plan)
To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework.
To comply with all prescribed and relevant policies, 15
procedures, best practices and compliancerequi
To comply with all prescribed and relevant policies, procedures, best practices and compliance requirements
To proactivley monitor security threats and incidents in 14
order to identify security risks, analyse t
To proactivley monitor security threats and incidents in order to identify security risks, analyse the issue and escalate to relevant parties acoording to policies and procedures
To promptly, efficiently and accuratley log calls of incidents on the call logging system according 14
To promptly, efficiently and accuratley log calls of incidents on the call logging system according to policies and procedures
To trouble shoot logged issues and to update the call logged on the system (communicating withclien 14
To trouble shoot logged issues and to update the call logged on the system (communicating with clients , vendors and suppliers) according to policies and procedures
Follow up on all calls logged until completion/resolved according to standard operating procedures 14
Follow up on all calls logged until completion/resolved according to standard operating procedures
To use the key injection system to insert the correct key into the point of sale terminal according 14
To use the key injection system to insert the correct key into the point of sale terminal according to client specifications and policies and procedures
To handle internal IT support queries and escalate if/when necessary according to standardoperating 15
To handle internal IT support queries and escalate if/when necessary according to standard operating procedures
REQUIRED EXPERIENCE
Essential IT service desk 3
Essential IT Infrastructure, Service and Supp 1
Preferred Network operating system 1
REQUIRED QUALIFICATIONS
Essential Std10\Grade 12
Essential A+
Essential N+
Essential CCNA Certificate
Preferred SSCP Certificate
REQUIRED SKILLS
Non Critical Skills Interpersonal
Non Critical Skills Commitment to personal growth and personal resilience
Non Critical Skills Organisational
Non Critical Skills Good people interaction skills, at
Non Critical Skills CCNA
Non Critical Skills Network and Support Troubleshooting
Non Critical Skills Vulnerability Management
REQUIRED TRAINING
Essential Health and Safety Training
To liaise with business units and management relating to IT problems in order ensure compliance. To liase with bussiness units and management relating to IT problems in order ensure compliance to legislation, company policy and procedure as well as delivering on the company's customer experience. To communicate and liaise with external and internal clients, suppliers and vendors to ensure compliance
To communicate and liaise with external and internal clients, suppliers and vendors to ensure compliance to policies and procedures as well as delivering on the company's customer experience.
To mentor and coach subordinates within the specific area of responsibility according to policies.
To mentor and coach subordinates within the specific area of responsibility according to policies and procedures
To ensure that all the allocated and contracted development
To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the company policy and procedure framework.
To comply with all prescribed and relevant policies, procedures, best practices and compliance
To comply with all prescribed and relevant policies, procedures, best practices and compliance requirements.
To proactively monitor security threats and incidents in order to identify security risks
To proactively monitor security threats and incidents in order to identify security risks, analyse the issue and escalate to relevant parties according to policies and procedures
To promptly, efficiently and accurately log calls of incidents on the call logging system according
To promptly, efficiently and accurately log calls of incidents on the call logging system according to policies and procedures
To trouble shoot logged issues and to update the call logged on the system
To trouble shoot logged issues and to update the call logged on the system (communicating with clients , vendors and suppliers) according to policies and procedures
Follow up on all calls logged until completion/resolved according to standard operating procedures
Follow up on all calls logged until completion/resolved according to standard operating procedures
To use the key injection system to insert the correct key into the point of sale terminal according
To use the key injection system to insert the correct key into the point of sale terminal according to client specifications and policies and procedures
To handle internal IT support queries and escalate if/when necessary according to standard of operating
To handle internal IT support queries and escalate if/when necessary according to standard operating procedures
Required Qualifications:
Std10\Grade 12
A+
N+
CCNA Certificate
SSCP Certificate
Sales - The position involves Business Development in a sales capacity of ATS offering.
The position requires a person who has an in depth understanding of business issues and challenges currently facing SA businesses and who can engage business leaders with confidence in a sales cycle when immediately engaged.
The position requires a person who has the capacity to gain in depth understanding of the technical aspects of wide and local are networking, ICT security, storage and other IT solutions and associated services.
Above all, the person must be highly professional, self motivated and demonstrate high levels of dedication and commitment to the team and the division.
The core focus will be developing new business with new clients focussing on the solutions offered by the ATS division, including: Cisco, HP, Juniper, F5, Bluecoat, NetApp, MPLS Services and ICT Managed Services and Outsourcing.
The incumbent must be able to work under pressure and as part of a highly motivated sales team. Liason with Divisional Managers, Program Managers and Customers must be maintained on a professional scale at all times.
Main Responsibilities / Tasks
Targeting new clients, primarily in the Government, Enterprise and Upper Mid-Market space and achieving agreed sales targets
Aligning with Sales and Divisional Managers to gain new business
Completing and maintaining opportunity, account strategy and sales forecast documentation.
Presenting at sales meetings to provide updates on sales activity. It is expected at month-end that the monthly forecast balances against revenue and profit is achieved.
Understanding ATS solutions to best position these into own strategic and new business account base.
Ongoing self-education and training attendance to become and remain an expert in ATS division solutions.
Participate in solution workshops with the client and ATS pre-sales consultants.
Prepare professional and accurate quotations and proposals that comply with all the company corporate governance policies and guidelines.
Prepare and present highly professional presentations to clients.
Respond quickly and efficiently to all client requests.
Develop a suitable sales strategy and campaign for all major targeted clients.
Participate in the development of Go-To-Market strategies of the division.
Represent the division at conferences and client marketing events.
Maintain up-to-date understanding of ATS solutions through proactive self learning, research and interaction with product managers and consultants – both internal and external to Bytes.
Build and maintain a strong relationship with our technology Partners.
KPA and KPI Definition
Summary of Job Description
Formal Qualifications Required Essential / Desirable
Sales qualifications in Cisco, Dell, Huawei, Juniper, HP, F5, Bluecoat, MPLS or equivalent.
Job Related Experience Required Time Span Essential / Desirable
Minimum of 10 years of successful sales experience in the ICT industry
Job Related Knowledge Required Essential / Desirable
General hardware, networking and ICT knowledge. Conversant with industry standards.
Understanding of general business benefits of ATS solutions.
Job Related Skills Required Rating
Success in closing solutions business in the R1M+ range
Excellent Customer relationship and personal interaction skills.
Must be exceptionally literate and well versed.
Good presentation skills.
Ability to translate clients business requirements into a possible solution.
Apr 03, 2018
Permanent
Sales - The position involves Business Development in a sales capacity of ATS offering.
The position requires a person who has an in depth understanding of business issues and challenges currently facing SA businesses and who can engage business leaders with confidence in a sales cycle when immediately engaged.
The position requires a person who has the capacity to gain in depth understanding of the technical aspects of wide and local are networking, ICT security, storage and other IT solutions and associated services.
Above all, the person must be highly professional, self motivated and demonstrate high levels of dedication and commitment to the team and the division.
The core focus will be developing new business with new clients focussing on the solutions offered by the ATS division, including: Cisco, HP, Juniper, F5, Bluecoat, NetApp, MPLS Services and ICT Managed Services and Outsourcing.
The incumbent must be able to work under pressure and as part of a highly motivated sales team. Liason with Divisional Managers, Program Managers and Customers must be maintained on a professional scale at all times.
Main Responsibilities / Tasks
Targeting new clients, primarily in the Government, Enterprise and Upper Mid-Market space and achieving agreed sales targets
Aligning with Sales and Divisional Managers to gain new business
Completing and maintaining opportunity, account strategy and sales forecast documentation.
Presenting at sales meetings to provide updates on sales activity. It is expected at month-end that the monthly forecast balances against revenue and profit is achieved.
Understanding ATS solutions to best position these into own strategic and new business account base.
Ongoing self-education and training attendance to become and remain an expert in ATS division solutions.
Participate in solution workshops with the client and ATS pre-sales consultants.
Prepare professional and accurate quotations and proposals that comply with all the company corporate governance policies and guidelines.
Prepare and present highly professional presentations to clients.
Respond quickly and efficiently to all client requests.
Develop a suitable sales strategy and campaign for all major targeted clients.
Participate in the development of Go-To-Market strategies of the division.
Represent the division at conferences and client marketing events.
Maintain up-to-date understanding of ATS solutions through proactive self learning, research and interaction with product managers and consultants – both internal and external to Bytes.
Build and maintain a strong relationship with our technology Partners.
KPA and KPI Definition
Summary of Job Description
Formal Qualifications Required Essential / Desirable
Sales qualifications in Cisco, Dell, Huawei, Juniper, HP, F5, Bluecoat, MPLS or equivalent.
Job Related Experience Required Time Span Essential / Desirable
Minimum of 10 years of successful sales experience in the ICT industry
Job Related Knowledge Required Essential / Desirable
General hardware, networking and ICT knowledge. Conversant with industry standards.
Understanding of general business benefits of ATS solutions.
Job Related Skills Required Rating
Success in closing solutions business in the R1M+ range
Excellent Customer relationship and personal interaction skills.
Must be exceptionally literate and well versed.
Good presentation skills.
Ability to translate clients business requirements into a possible solution.
To compile accurate quotes according to request and/or solution received according to SI policies and procedures
To ensure appropriate vendor quotes are utilized and correct discounts applied according to SI policies and procedures ie. Deal registrations
To respond/acknowledge all quote requests/queries within the 30 minute SLA according to standard operating procedures.
To deliver acceptable service to internal and external customers with no valid complaints at managers' discretion
Communication on a daily basis via email to internal and external customers on quote requests / orders and queries
To handle escalated queries in order to conclude with a satisfactory outcome to both customer and company according to SI policies and procedures
To ensure requests have been acknowledged and updated daily.
To ensure that all the correct information and supporting documentation is uploaded
To ensure that all quotes are completed within the customer specific SLA's
Ensure all orders received before 15h00 must be processed the same day
Ensure individual development is in line with the role being fulfilled
Qualifications:
Std 10 or Grade 12
Business or sales certificate
Degree:
Industry related sales, business development
Sales
Business Development
Networking technology
Storage technology
Microsoft and other Software technologies
Communication (Written and Verbal)
Clear, concise, good command and conveyance of language
Feedback/information sharing skills - Ability to convey information accurately & constructively
Time management - Effective time utilization, meeting all deadlines
Strong communication, analytical, problem solving, and decision making skills to effectively uncover
Service orientated
Relationship building skills with all stakeholders (interdepartmental/customers etc.)
Administrative in nature (organized)
Results oriented: Ability to achieve targets within given parameters
Proactive, self-starters, with a focus on delivery/outputs
Ability to identify opportunities
Interpersonal communication skills including diversity
Apr 03, 2018
Permanent
To compile accurate quotes according to request and/or solution received according to SI policies and procedures
To ensure appropriate vendor quotes are utilized and correct discounts applied according to SI policies and procedures ie. Deal registrations
To respond/acknowledge all quote requests/queries within the 30 minute SLA according to standard operating procedures.
To deliver acceptable service to internal and external customers with no valid complaints at managers' discretion
Communication on a daily basis via email to internal and external customers on quote requests / orders and queries
To handle escalated queries in order to conclude with a satisfactory outcome to both customer and company according to SI policies and procedures
To ensure requests have been acknowledged and updated daily.
To ensure that all the correct information and supporting documentation is uploaded
To ensure that all quotes are completed within the customer specific SLA's
Ensure all orders received before 15h00 must be processed the same day
Ensure individual development is in line with the role being fulfilled
Qualifications:
Std 10 or Grade 12
Business or sales certificate
Degree:
Industry related sales, business development
Sales
Business Development
Networking technology
Storage technology
Microsoft and other Software technologies
Communication (Written and Verbal)
Clear, concise, good command and conveyance of language
Feedback/information sharing skills - Ability to convey information accurately & constructively
Time management - Effective time utilization, meeting all deadlines
Strong communication, analytical, problem solving, and decision making skills to effectively uncover
Service orientated
Relationship building skills with all stakeholders (interdepartmental/customers etc.)
Administrative in nature (organized)
Results oriented: Ability to achieve targets within given parameters
Proactive, self-starters, with a focus on delivery/outputs
Ability to identify opportunities
Interpersonal communication skills including diversity
To ensure that the allocated GP target is met or exceeded on an annual basis within the SI policy and procedures on a continuous basis
To liaise with external customers, government institutions, committees, internal customers and service providers to ensure SI experience, compliance to legislation as well as SI policy and procedure
To coordinate and solve customer queries and complaints through the client call-logging procedure and policy as well as the SLA
To manage allocated new and existing customer relations according to agreed terms and conditions as well as SI policy and procedure framework within SI brand identity
To compile and distribute business communication to internal and external customers in line with SI policy and procedure on a continuous basis
To contribute and advise on an annual sales and marketing plan for approval by management as well as the implementation of the approved marketing plan within the allocated industry or area in line with the SI policy and procedure
To ensure that the sales policy and procedures are followed with every potential and existing transaction on a continuous basis
To evaluate customer account and portfolio on a continuous basis according to SI policy and procedure as well as legislation requirements
To update and process new leads on the relevant sales forecasting system on a continuous basis according to the SI policy and procedure
To build and achieve the expected target of the quarterly sales forecast and to submit it to the relevant manager in line with SI policy and procedure
To ensure that all allocated and agreed development activities are successfully completed in line with SI policy and procedure
To coach and mentor all relevant staff on the level and area of expertise on a continuous basis in line with SI policy and procedure framework, as and when required
Requirements
Matric
Diploma in sales or business
At least 3 years’ experience in in a Business Development/Sales role within the Workforce Management industry, accompanied by a proven track record of achievement against an individual sales target. This experience must be in the Capex industry level.
Solution building and selling within the Workforce Management arena
A solid understanding of the business drivers that influence customer decisions in the Integrated
Solutions arena.
Professional presentation skills
Professional proposal writing skills
Excellent computing skills
Negotiation skills
Customer relationship building skills
Additional requirements for the job
Drivers’ license
Travelling and after-hours work
Medical examination
Apr 03, 2018
Permanent
To ensure that the allocated GP target is met or exceeded on an annual basis within the SI policy and procedures on a continuous basis
To liaise with external customers, government institutions, committees, internal customers and service providers to ensure SI experience, compliance to legislation as well as SI policy and procedure
To coordinate and solve customer queries and complaints through the client call-logging procedure and policy as well as the SLA
To manage allocated new and existing customer relations according to agreed terms and conditions as well as SI policy and procedure framework within SI brand identity
To compile and distribute business communication to internal and external customers in line with SI policy and procedure on a continuous basis
To contribute and advise on an annual sales and marketing plan for approval by management as well as the implementation of the approved marketing plan within the allocated industry or area in line with the SI policy and procedure
To ensure that the sales policy and procedures are followed with every potential and existing transaction on a continuous basis
To evaluate customer account and portfolio on a continuous basis according to SI policy and procedure as well as legislation requirements
To update and process new leads on the relevant sales forecasting system on a continuous basis according to the SI policy and procedure
To build and achieve the expected target of the quarterly sales forecast and to submit it to the relevant manager in line with SI policy and procedure
To ensure that all allocated and agreed development activities are successfully completed in line with SI policy and procedure
To coach and mentor all relevant staff on the level and area of expertise on a continuous basis in line with SI policy and procedure framework, as and when required
Requirements
Matric
Diploma in sales or business
At least 3 years’ experience in in a Business Development/Sales role within the Workforce Management industry, accompanied by a proven track record of achievement against an individual sales target. This experience must be in the Capex industry level.
Solution building and selling within the Workforce Management arena
A solid understanding of the business drivers that influence customer decisions in the Integrated
Solutions arena.
Professional presentation skills
Professional proposal writing skills
Excellent computing skills
Negotiation skills
Customer relationship building skills
Additional requirements for the job
Drivers’ license
Travelling and after-hours work
Medical examination
Requirements:
Systems Engineer
MCSA or MCSE
Microsoft Server 2008/12/16
Microsoft Exchange
Microsoft Active Directory
Microsoft Windows 7/10
VMWare
Daily management of servers, operating systems, patches
Daily management of AD accounts and computers.
Printer server management
Virtual server management
3 – 5 years of experience
Apr 03, 2018
Permanent
Requirements:
Systems Engineer
MCSA or MCSE
Microsoft Server 2008/12/16
Microsoft Exchange
Microsoft Active Directory
Microsoft Windows 7/10
VMWare
Daily management of servers, operating systems, patches
Daily management of AD accounts and computers.
Printer server management
Virtual server management
3 – 5 years of experience