MJM Recruitment

MECHANICAL DRAUGHTSMAN – HOWICK/ PIETERMARITZBURG Key Functions: Be involved in the design, development and introduction of new products and further development of existing products in the company’s product range, as well as the production technology and processes used in the manufacturing of such products. Duties - Undertake projects in support of the company’s product development initiatives as determined by the research and development team - Generation of 3D CAD models, drawings and other documents, in accordance with agreed standards. - Liaison and interaction with fellow employees at all levels of the company’s organizational structure - Attendance at formal meetings, presentations of proposals and reporting on project progress - Liaison and interaction with the company’s suppliers, appointed dealers, product end-users, technical specialists etc. - Attend in-field product workshops, exhibitions and trade shows, as and when required by the company Requirements - Have an existing mechanical qualification or studying towards a mechanical qualification would be an advantage - Being Bilingual in English and Afrikaans would be an advantage - Minimum of 3 years relevant working experience - Working knowledge of 3D CAD, preferably AutoDesk Inventor - be technically orientated - be able to work accurately and independently - High attention to detail - be a team player - Experience in agricultural equipment will be an advantage

CUSTOMER ENGINEER GAUTENG Job Description   Perform scheduled and unscheduled maintenance on the full range of XEROX WORKCENTER \ PHASER equipment in a workshop environment.  Interface with customers and exhibit a proactive approach in attending to customer needs.  Render technical support to customers, including telephonic and electronic support, nationally to remote customers.  Consistently achieve effective service processes.  Demonstrate care of all company assets e.g. toolbox  Exhibit a proactive approach to self-development by continuously keeping abreast with relevant product developments. Perform general admin work and housekeeping. Conduct over the counter sales of spares and consumables as and when required. Source, package and ensure delivery of warranty parts nationally. Ensure proper audit of parts returned and machines. Perform any other ad-hoc tasks as and when required.      Job Requirements    Grade 12 or equivalent qualification  Electromechanical exposure required  Must have minimum 1-year Technical experience  N+ qualification would be advantageous Intermediate proficiency in MS Office essential Valid driver licence preferred

DEVELOPER – INTERMEDIATE – MIDRAND Job Description     Assist in the development of documentation of user requirements for a project in conjunction with the User, Business and Architect Research and development of new technologies to be used by the development team Develop Windows based solutions for the product/project Develop web based solutions for the product/project in conjunction with other developers Assist in the testing and stabilizing of the product/project in conjunction with the user and business analyst Development of the product/project to the environment                   Job Requirements     Tertiary Diploma or Degree in Computer Science At least 4 years development experience At least 4 years C# development experience At least 4 years Microsoft SQL Development experience    

INSTALLTION TECHNICIAN (FLEET MANAGEMENT SYSTEMS )– BRITS Job Description   KEY RESPONSIBILITY AREAS: Installation and/or repairs of SVR units Installation and/or repairs of fleet units Ensure optimal number of fitments per day Correct usage and updates on MoBitech device Effective resolution of technical and client queries and escalate as required Providing relevant feedback and resolutions to all relevant parties in specified time lines Deliver professional interaction at all times and adhere to relevant SOP, SLA's Comply to SOP, SLA's, Policies and Procedures at all times Adhere to specific installation/repair TIG (technical installation guide) and product TIGs Meet relevant quality standards at all times         Job Requirements   MINIMUM REQUIREMENTS FOR THE POSITION: Matric Qualification Further qualification in Auto-electrical 2 years auto-electrical experience Previous experience in installing and maintaining tracking and fleet management products will be an advantage                Computer literate (MS Suite - entry level) Drivers licence Ability to work at height (no fear of heights)        

DATABASE ADMINISTRATOR – JOHANNESBURG Key Responsibility Areas: Being able to analyze and append existing design as well as designing new data architectures based on functional and technical requirements. Possess excellent system design and documentation skills, and able to produce well written design documents as well as retrospectively document existing systems. Strong knowledge and experience in the design and implementation SSIS solutions. Strong knowledge and experience in the design and implementation SSRS solutions. Demonstrable experience in ETL and data exports from large data sets. Solid working understanding of financial system concepts and processes. Solid working experience and understanding of Data Warehouse design concepts. Job Requirements Educational Requirements and experience needed: Grade 12 or Matric Equivalent Tertiary certification Diploma or degree in computer systems or equivalent. At least 5 years of Database Administration and Business Intelligence experience on Microsoft SQL 2008 / 2012 / 2014 platforms. Must have Microsoft database administration certifications (non- negotiable).

HELPDESK TECHNICIAN - AMAMZIMTOTI Role: 2nd / 3rd line role. Area :  Amamzimtoti   4 – 6 year’s experience Citrix & RDS Knowledge Kaspersky AV VMware Veaam Windows Server & PC environment knowledge AD, Group policy and Registry knowledge General Helpdesk knowledge A minimal of at least 1 MTA certification with MS

INSTALLATION TECHNICIAN/ FLEET MANAGEMENT SYSTEMS - CLANWIILLIAM   Experience needed: Grade 12 or equivalent 2 / 3 Years experience in Fleet management and tracking industry Computer Literate Valid driver license Auto Electrical background or experience Product knowledge on Fleet management and tracking products Product knowledge on Trunked Radio systems

INSTALLATION TECHNICIAN – POLOKWANE Job Description KEY RESPONSIBILITY AREAS:Installation and/or repairs of SVR unitsInstallation and/or repairs of fleet unitsEnsure optimal number of fitments per day Correct usage and updates on Moitech deviceEffective resolution of technical and client queries and escalate as requiredProviding relevant feedback and resolutions to all relevant parties in specified time linesDeliver professional interaction at all times and adhere to relevant SOP, SLA'sComply to SOP, SLA's, Policies and Procedures at all timesAdhere to specific installation/repair TIG (technical installation guide) and product TIGsMeet relevant quality standards at all times Job Requirements MINIMUM REQUIREMENTS FOR THE POSITION:Matric QualificationFurther qualification in Auto-electrical2 years auto-electrical experiencePrevious experience in installing and maintaining tracking and fleet management products will be an advantageComputer literate (MS Suite - entry level)Drivers licenceAbility to work at height (no fear of heights)

BI DEVELOPER - Durban Description The purpose of this role is to provide functional and technical expertise in the analysis, design, development and implementation of end to end Business Intelligence solutions as specified within the project plan and accordance to the defined business needs. Role Requirements Technical analysis & design Ability in interfacing with user to determine business objectives, system requirements and scope; Ability to understand and interpret requirements and technical specifications; Ability to produce technical specifications of small-medium-high complexity; Ability to provide technical estimates to work.   Support and development Delivering in accordance with the design, agreed standards and tools to achieve a well-engineered Business Intelligence solution; Debugging as well as resolving issues; Maintain documentation and project files with respect to progress, problems, needed changes, etc., and provide regular reports on such to the Team and/or Project Manager; Review technical deliverables and manage quality in order to ensure that what has been built meets user expectation; Provide daily technical, functional and operation support for the existing Business Intelligence solutions.   Testing Construct, interpret and execute test plans to verify correct operation of completed solutions; Plan, design and conduct test of solutions; correcting errors and re-test to achieve an error free result.   Skills and Competency Is a self-starter who requires minimal supervision, and takes high ownership of work assigned Must be able to provide guidance and support to junior developers to ensure that project deliverables are met in the required quality standards, time and budget estimations; Takes a logical, analytical approach to problem solving and pays close attention to detail; Ability to work under pressure; Ability to work from test scripts as well as the ability to complete independent, non-script based testing; Good communications skills (verbal and written); Ability to remain highly productive in a dynamic environment; Takes ownership of assigned tasks, maintains good rapport within the team, provides strong contribution and feedback to/ from the team lead; Contributes towards improving development/ support process. Focus on evaluating and analyzing flaws/ discrepancies in system, and ability to implement efficient, high-quality solutions; Collaborate with other IT staff and business stakeholders reviewing, testing and piloting new Business Intelligence solutions; Maintain a high level of confidentiality; Interest in learning and developing new technical skills; Work in Agile environment participating in daily team huddles.   Education & Qualification BSc(Computer Science or Information Systems)/ BCom(Information Systems)/A National Diploma in IT/and or equivalent qualification; Relevant Oracle certifications such as: Business Intelligence etc... (Highly advantageous) Relevant Microsoft certifications such as MCSE: Business Intelligence / MCSA: SQL Server etc... (Highly advantageous) Relevant Experience We seek a motivated, team-oriented, problem solver who shares in our commitment to excellence and holds the following experience: A minimum of 4 years developing and supporting end to end Business Intelligence solutions; Must have experience with the Oracle Business Intelligence tools and platform: pl\sql, ODI, Discoverer, and OBIEE; Must have experience with the Microsoft Business Intelligence tools and platform: SQL Server, SQL Server Reporting Services, SQL Server Analysis Services, SQL Server Integration Services, and MS Power BI; Must have 2-3 years’ experience to data warehousing design principles and methodologies including ETL; Strong understanding of Business Intelligence and Data warehousing concepts; Experience with mobile-based Business Intelligence solutions an advantage. Remuneration Market related

POSITION                   :           MIX PORTFOLIO SALES CONSULTANT       LOCATION                  :           Newcastle       Educational Requirements & experience needed:   Matric Five years sales experience in the commercial fleet industry Computer literate (MS Word, Excel, Power Point)   Key Responsibility Areas:   Marketing and selling of the client tracking devices to commercial, insurance and motor dealer              industry in and around the Newcastle and surrounding area. Generating sales/leads and consistently achieving and exceeding sales targets.   Knowledge and skills   Excellent time management and communication skills. Excellent selling skills Experience in sales and achieving a sales target Must be able to build strong relationships with key potential customers. Knowledge of KZN Fleet, Insurance and Motor Dealer industry would be advantageous. Telematics background would be advantageous.     Personal Attributes   Great team player Energetic Determination to succePOSITION                   :           MIX PORTFOLIO SALES CONSULTANT       LOCATION                  :           Newcastle       Educational Requirements & experience needed:   Matric Five years sales experience in the commercial fleet industry Computer literate (MS Word, Excel, Power Point)   Key Responsibility Areas:   Marketing and selling of the client tracking devices to commercial, insurance and motor dealer              industry in and around the Newcastle and surrounding area. Generating sales/leads and consistently achieving and exceeding sales targets.   Knowledge and skills   Excellent time management and communication skills. Excellent selling skills Experience in sales and achieving a sales target Must be able to build strong relationships with key potential customers. Knowledge of KZN Fleet, Insurance and Motor Dealer industry would be advantageous. Telematics background would be advantageous.     Personal Attributes   Great team player Energetic Determination to succeed Target driven Ability to work with minimum supervision Well presented – good communicator          ed Target driven Ability to work with minimum supervision Well presented – good communicator          

KRONOS INSTALLATION MANAGER – KZN- DURBAN Main Purpose of the Job: Planning and Management of Software and Hardware implementation Projects across all industries, to Ensure Completion in Accordance with Client Expectations and within Budgets, Time Scales and Profitability Parameters. Education, Qualifications and Experience Necessary: To perform this Job Successfully, an Individual must be able to perform each essential duty satisfactorily. The Requirements Listed Below are Representative of the Knowledge, Skills and/ or Ability Required. ØMatric ØN3 Electronics Certification (Advantage) Ø2 Years work Experience in a similar Role (Time and Attendance, Access Control and CCTV Experience ØProject Management Accreditation or Knowledge (Advantage) ØProficient in   . MS Outlook   . MS Word   . MS Power Point   . MS Excel   . MS Project Have Soft Skills Associated with effective customer Communications and Account management Other Features of the Job- ØMust have own Vehicle ØBased In Durban ØTravel will be required in to Africa for projects and support ØCan be required to work after hours Knowledge and Skills: ØExperience in High level  Customer Interaction ØExcellent Communication skills, both written and verbal ØPresentation skills at high Level- Not Necessarily demonstrations of Products ØStrong Management Skills of Project team members, including sub-contractors ØExposure and detailed knowledge of various project methodologies and Techniques ØBroad Understanding of Numerous Industry sectors ØStrong Organisation skills ØProactive and Deadline Driven ØRecognize the roles of Business analysis, Systems Analysis, Development, (Human) Change Management and (System) Change Management ØStrong Leadership ØProfit and Results Orientation Main Responsibilities/ Tasks: ØMonitor Project Status and Report on Project Status ØStaff and Resource Management ØEnsuring that Deliverables are met ØResource Scheduling ØCommunication of Project Status ØMaintain work Breakdown structures ØProject Progress Management ØCo-Ordinate issues and Assumptions across all business Processes ØEscalation of unresolved issues ØResponsibility to allocate times and resources ØManagement reporting ØMeetings – Attend on site, Chair and minute ØSite Inspection – quality control ØCRM, project Budgeting and Planning ØMonitoring project Activities ØProject control, resource planning and project administration ØCommunicating and planning with stakeholders ØResource Scheduling ØProject Deliverables ownership Summary of Job Requirements: Formal Qualifications Required: N3 Electronics Certification – Desirable Project Management Accreditation or Knowledge – Desirable Job Related Experience Required: Time and Attendance - 2 years – Desirable Access Control – 2 Years – Desirable CCTV – 2 Years – Desirable Job Related Knowledge Required: Microsoft Suite of Products – Essential MS Project – Essential Competencies: Adaptability Building Customer Loyalty Building a successful team Building strategic working relationship Coaching Communication Continuous Learning Contributing to team Success Customer Focus Decision Making Delegating Responsibility Developing others Follow up Initiative Innovation Managing Conflict Negotiation Planning and Organizing Quality Orientation Stress Tolerance Tenacity Time Management Aligning performance for success Information Monitoring Managing Work Strategic Decision Making

MANAGER: SALES AND RETENTIONS – GAUTENG Job Description   Main Purpose of Position:   The purpose of this role is to manage the client onsite operation and interface and continuously improve the efficiencies, sales and service delivered by the contact centre and managers and their teams. This includes overseeing the entire day to day management, performance and ongoing development of the contact centre in line with the commercial agreement (Sales, Outbound and any Service requirements). The role includes making sound business decisions aimed at optimizing the performance of people, processes and technology and the integration between these functions and will ensure that high standards of service delivery to the client and their customers.         MAIN RESPONSIBILITIES/TASKS: Operational Planning and Work Scheduling: Managing daily operations of the contact centre to ensure service delivery standards are met Maximize the performance of the contact centre against defined Sales, Outbound and Service KPIs through effective real time management Manage efficiencies within the contact centre Ensure optimal staffing and forecasting if required Drives continuous improvement through quality interventions and creating a sales and service culture with the various contact centre teams Stakeholder Relationship Management and Client Service:   Ensure service delivery in the contact centre meets and exceeds objectives at all times Ensuring that sales execution and service delivery is continuously improved Implement and manage a customer feedback system to ensure continuous improvement Manage all client deliverables timeously, exceeding expectations and performance deliverables. This includes the day to day relationship management and rules of engagement. Budgeting and Resource Management: Input and management of contact centre budget Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures Reviews and tracks daily, weekly and monthly Profit & loss of revenue and costs People Leadership and Performance Management:   Establish and implementation of any sales incentive proposals, performance agreements and pay for performance models Ensure policies and procedures are adhered to Meet regularly with managers and team leaders to monitor teams  performance Manage absenteeism and key hygiene factors in the contact centre Conduct regular staff meetings and performance appraisals (supported by WF team) Monitoring and Reporting:   Prepares daily, weekly and monthly high level call centre performance reports by collecting, analysing, and summarizing data and trends Prepares Business improvement initiatives and provides continuous execution plan People Management:   Accomplishes human resource objectives by recruiting, selecting, training, assigning, coaching, counselling, and disciplining employees Conducting needs analysis for and implementation of training plan Managing Technical Service Delivery:   Maintains professional and technical knowledge by tracking emerging trends in contact centres Develops call centre systems by developing customer interaction and voice response systems, To provide input into development of systems to support an efficient and effective operation. Change Management and Project Implementation:   Conducts research on best practice, new trends and advancements in Contact Centre management relevant for section. Conduct benchmarking on operations similar to one own section, with other similar size Contact centres. Leads managers on their personal transformation and improvement plans to close service delivery gaps. Implements a customer feedback system to ensure continuous service improvement. Coaches and mentors managers to navigate change and transition and monitors progress on key transformation metrics (as they apply to the section and staff concerned). Sustains the change through leading by example: modelling new behaviours, driving benefits realisation and holding people accountable.     Job Requirements   Required Knowledge and Skills: Customer focus Strong knowledge and understanding of direct sales systems and processes Strong knowledge and understanding of direct sales performance Indicators, sales targets and associated logic Excellent writing and presentation skills Excellent interpersonal skills Results driven with a focus on sales, quality and customer service; Monitoring and decision-making; Action oriented; Planning, prioritising, organising and resource management; Motivating and developing and performance management Required Education, Qualifications and Experience:   10+ years Contact Centre experience or blended Contact Centre experience in a Direct Sales, Outbound and customer service environment Tertiary Education advantageous Minimum of 5 years of having managed contact centre managers and team leaders or in a management capacity. Knowledge of Contact Centre technology and best practice methodologies Advanced knowledge of Microsoft office Suite (Word, Excel, Outlook) Ability to work shifts and may thus be required to be available over weekends when applicable

ASSISTANT OPERATIONS MANAGER - UMHLANGA The Assistant Operations Manager is empowered to manage all levels of technical service and support to the client Group. In addition, to being managerially empowered, the Assistant Operations Manager is accountable and responsible for the technical operational delivery of service to the client Group. Working Environment The company operates in an Outsourced environment where key Business Partners provide all IT services. Due to the long-term nature of these partnerships a good working relationship must be maintained with all service providers.As the company is situated over 17 sites throughout South Africa and Africa. Scope & Nature of Position ·         The scope for delivery of service and support covers the company Head Office and associated offices, all South African based sugar estates and the sugar estates in Malawi, Tanzania Swaziland, Zambia and Mozambique. Furthermore, the scope will cater for all changes to the above-mentioned locations. ·         Management of the company’s IT Infrastructure consisting of personal computers, thin clients, printers, office applications & systems, Servers/Windows Terminal Servers, local and wide area network technology. ·         Provision of quality of service management, mentoring and career guidance for all on-site staff. ·         Effective communication in both a technical and business related capacity to client GIT, all Admin Managers and sub-ordinates ·         Manage all company staff on the client contract including staff movements, appointments, leave scheduling, KPI’s career planning and basic HR needs. Skills ·         Strong communication, negotiation and inter-personal skills are essential ·         Good technical and management skills ·         Ability to deal with a wide variety of people from computer users to senior management, and 3rd Party Vendors. ·         Teamwork is important ·         Commitment and dedication to customer service is essential  ·         The abilities to handle stress, manage conflict are paramount ·         Ability to keep abreast of IT technological and market trends ·         Ability to take responsibility, perform well under pressure and pay attention to detail Reporting Lines & Customer Interface The Assistant Operations Manager will report directly to the Service delivery Managerof the client. The client’s on-site engineers at all company Estates, Head office and all associated offices report to the Operations Manager. On an operational basis the Operations Manager will interface with the client’s Group I.T.’s Infrastructure Outsource management team and all the relevant Admin Managers. Role and Responsibilities ·         Understand, own and be accountable for the SLA “Service Level Agreement” deliverables ·         Management and analysis of the SLA process in terms of call statistics and reports ·         Ensure the appropriate and correct resources are deployed to meet the SLA commitments ·         Manage the on-site skill and knowledge level in terms of training and development ·         Take responsibility for the DRP “Disaster Recovery Plan” for the client. ·         Effective management of spares and loan equipment for both new and legacy equipment ·         Produce and present the service report to GIT at a monthly review meeting ·         Conduct regular Head Office and mill visits to ensure service continuity, quality of service and customer satisfaction ·         Control and manage the asset database ·         General management of client code of conduct and modus operandi Ensure the mills and Head Office complies with the client’s and group standards Liaise with the client’s other business partners and 3rd party suppliers to ensure the infrastructure is protected Represent and manage the client’s involvement in all IT projects ·         Maintain a Win-Win approach and assist GIT to implement their Operations Strategy

PROCESS ENGINEER 2 (INDUSTRIAL ENGINEER) – EMPANGENI DUTIES: Design plant layouts, Process flows, conveyance systems & identify lifting requirements Develop and implement plant routings and estimate costing Conduct labour resource planning and audit headcount Conduct Process FMEA studies Identify tooling and equipment requirements order and implement Identify material handling, packaging and preservation systems order and implement Oversee new program introduction from Pre-Production to sign off. Support all build phases Implement DTL and KANBAN for new products Achieve favourable returns on investment via continuous improvement Improve Plant layouts, Material flow and materials handling on a continuous basis Value streaming mapping, Method Study and work measurement experience Apply Lean Manufacturing principles Apply principles of Six Sigma as required Establish standard operating practices together with internal customers Implement sustainable productivity improvement initiatives supported by financial justifications. Apply Industrial Engineering principles to project work and day to day production support tasks. Participate/Lead cross functional team efforts Assist in the maintenance of the Company’s Quality Management System in the area of responsibility (ISO9000:2008) on a continuous improvement basis Meet productivity improvement goals and targets. Knowledge of diverse production systems and the manufacturing environment. Manage other Industrial Engineering Personnel on a project or team basis as required. Perform regular performance reviews with subordinates. Cost analysis of new and existing processes. 5S implementation, monitoring, improvement and training in the facilities under control       REQUIREMENTS:   Bsc / BEng /Btech in Industrial Engineering. At least 5 years’ experience in a Manufacturing environment Knowledge of Stage gate systems and Project management Experience Experience in implementing continuous improvement principles. Good knowledge & understanding of manufacturing processes. Good leadership skills. Ability to facilitate. Good written communication skills. Structured problem solving skills and experience Proven track record in leading and managing change. Cross functional team leadership and accountability. Ability to work well in a team, self-motivated in order to work independently to deadlines. Essential characteristics; confidence, accuracy, analytical, assertive, flexible and attention to detail. Good report writing, presentation and facilitation and selling skills. Proficiency with numbers. Working knowledge of MS office, MS Projects, Minitab, AutoCAD, Engineering release systems and MRP systems Must have an in-depth knowledge and extensive experience on how to conduct method studies; time studies and line balancing in a manufacturing environment.     IF YOU HAVE NOT HAD A RESPONSE TO YOUR APPLICATION WITHIN 4 WEEKS OF THE CLOSING DATE, PLEASE ACCEPT THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL          

KRONOS CONSULTANT – DURBAN Main purpose Configure and install KRONOS software. The Consultant will conduct the following customer/ site related task: Implementing data collection devices Implementing software in many environments Performing business rule analysis Configuring software application Application training for customers Analyzing enhanced requirements and creating process documentation diagrams and feature specifications Understanding and conducting software interfacing/ integration products Consulting customers on system configuration, industry specific features and system processes and procedures   Consultant will learn and understand Kronos product line by attending classes, participate in Web Virtual training when available, test the products and network with other consultants on their experiences. Consultants will spend time weekly reviewing the Kronos Website to use tools available to enhance their understanding of the products and identify new things going with the company. For example; Signing up Kronos Web Mailer to receive important information in the form of emails Use the Kronos online library as a source of technical information Use the product forums to log questions and receive responses from the other consultants and Kronos Reps around the world Use the Kronos Par system in conjunction with the project Managers tomlog and resolve product issues Read changes that occur in Kronos day to day business   Training up skills Update material as Kronos infrastructures and business process evolve and include common support topics Ensure end user satisfaction and effectiveness of training by measuring and monitoring business operations Provide help desk support and analysis of ongoing end user business flow questions Interface closely with IS business analyst to keep abreast of new projects and to provide analysis with pertinent end user feedback Continually develop skills to improve training method   Job objectives: To ensure that the team members are kept abreast and responsible for their own development To ensure that work processes are followed to improve on productivity and efficiency To ensure profitability in projects and support calls To ensure continued customer service excellence   Requirements: Essential PC operating skills (Windows) Essential PC Application Systems (MS Office) Oracle and SQL relational data bases Network and communications 3 – 5 years’ experience required  

Private Banker FNB – x15 Positions SANDTON Purpose of the role   To proactively optimise a portfolio of company clients with the objective of addressing their financial needs and ensuring client profitability as well as retaining the client base   Experience   Minimum of 3 years experience in a Sales or Client facing role within the financial services industry NQF 6 Minimum, Degree preferable   DESCRIPTION Revenue Growth for Return on Investment (ROE) Achieve revenue targets by either growing a portfolio of existing clients (optimising revenue opportunities) or by acquiring new clients and increase potential of existing portfolio   DESCRIPTION Client Optimisation Analyse client’s current product offerings and solutions with the aim of ensuring that the company is the client’s primary banking institution. In addition, identifying transactional and lending requirements   Role: Product Offerings and Solutions Understand and market all Transactional Banking products within the companies offering Understand and market all Lending solutions within the company offering:   Overdrafts   Mortgage (Single Homeloan)   Mortgage (Multiple assets/multiple property)   Commercial Property Finance   Share Based Lending Campaign Management:   Successfully implement, track and report on Client Campaigns and initiatives Achievement of Sales Targets:  Track, control and influence sales activities with the specific aim of achieving previously determined sales targets Maximise Cross Sell Opportunities (VSI):  Maximise cross sell opportunities through the identification of specialist advisory requirements. E.g. Management, Fiduciary, Portfolio Management Growth of Active Customer Account Base:  Manage the growth of active customer Account Base to increase Client base and revenue Service Delivery: Deliver exceptional service that exceeds client expectations through proactive, innovative and appropriate solutions Client Relationship Management: Manage and grow portfolio through proactive client contact. Ensure client retention and satisfaction levels   DESCRIPTION Sales Stats Provide and track accurate and reliable sales statistics via Siebel Corporate Governance Comply with governance in terms of legislative and audit requirements Personal Development Manage own development to increase own competencies (Min 7 / Max 10)   Precise, systematic and rule-oriented in gathering, reviewing and evaluating data from a variety of perspectives; includes the ability to work with precision and highlight inaccuracies and inconsistencies in detailed information   Interpersonal Building Strategic Relationships / Networking   Develops a wide network of business contacts and use influential people as agents to accomplish professional objectives   Functional Business Insight and Risk Awareness   Utilises relevant economic, financial and industry data to assess business performance and make recommendations to ensure continue growth, viability and competitive advantage within sensible risk parameters   Functional Commercial and Financial Acumen   Understands relevant financial and commercial knowledge and applies this knowledge to be able to optimise financial resources to meet current and/or future priorities   Interpersonal Customer Service Orientation   Anticipates, recognises and meets the needs of internal and external customers, taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationships   Intrapersonal Drive And   The capacity to be a self-starter and originator who maintains high levels of activity and produces a consistent high quality output within agreed deadlines; is   Role:   Results Orientation   Prompt and proactive in driving for results and sets demanding goals for self and others   Communication Influencing and Impact (Inc. Negotiation)   Use verbal and non-verbal communication skills to influence an audience and negotiate acceptance of proposals, plans or ideas   Functional Mathematical Acumen   Reasons with numbers and other mathematical concepts and presents numerical data in graphs, diagrams, charts and tables   Communication Verbal and Written Communication (Inc. Listening)Listens attentively, presents information in a clear manner and responds appropriately to the verbal and written communication of others; includes the ability to regulate delivery in response to the needs of the target audience

Sales Consultant- Mixed portfolio - Lydenburg    Job Description   Key Responsibility Areas: Achieve or exceed allocated sales targets in relevant industry (motor dealer, insurance or commercial) Building relationships with allocated industry / channel Maintaining and increasing our sales from them Targeting new customers / business opportunities and grow portfolio Visiting customers as per call cycle to maintain relationship or resolve problems Achieve CSI targets and relevant metrics Deliver an efficient and effective service to both internal and external clients at all times Timeous and effective response to emails / telephone calls Effect orders in accordance with prescribed system processes and internal documentation requirements Complete sales reports timeously iaw defined template data requirements Stay abreast of competing markets and provide reports on market movement, prospective sales opportunities and penetration and Network to improve the presence and reputation in allocated area Accurate and timeous record keeping and claiming of commissions Share knowledge with colleagues on effective practices, competitive intelligence, business opportunities and needs        Job Requirements   Educational Requirements   and experience needed: Matric certificate Minimum 5 years’ experience in the sales and marketing environment Minimum 2 years sales rep experience / on the road sales Have excellent communication skills and be able to communicate to both internal and external customers. Must be willing to work long hours Competent in using MS Office

HEAD DONOR RELATIONS – PINETOWN   ROLE PURPOSE Manage Operational Marketing Team to ensure targets and objectives are met. SPECIAL CIRCUMSTANCES (E.G. TRAVEL, WORKING AFTER HOURS ETC.) Incumbent may be required to drive a company vehicle from time to time as per operational requirements. Travel within the zone and to national meetings with overnight stays. Must be prepared to work overtime, weekends and variable hours as required within prescribed limits and conditions. The incumbent will be required to be on his / her feet for lengthy periods, to carry loads of up to 14kg and assist with loading and off-loading of vehicles and climb stairs within reason. Incumbent must be physically fit. Position cannot be performed by a person with a disability   MINIMUM REQUIREMENTS Education Degree or Diploma in Marketing / Communications Driver’s license. Computer Literacy MS Office.   Experience and knowledge requirements 2 – 3 years' Supervisory experience. Blood transfusion experience would be an advantage.     KEY PERFORMANCE AREAS (KPAS) KPA 1 Contribution to the Business Planning For the Zone by Providing Data on Zone Targets And Requirements KPI 1.1 Assist Zone Donor Manager with preparation of the Zone Donor Services Business Plan and Budget providing data on targets and requirements. 1.2 In conjunction with the Zone Donor Manager prepare Zone marketing Plan to integrate with overall Business Plan.   KPA 2 Accomplishment of Blood Procurement Operational Objectives for Specific Zone KPI 2.1 Liaise with Zone Planner and Branch Donor Relations Practitioners regarding planning blood drives and activities to meet targets. 2.2 Utilize Human Resources effectively by planning and scheduling sufficient blood drives and recruitment of sufficient donors. 2.3 Meet collections requirements by implementing activities as agreed with the Marketing team. 2.4 Monitor blood collections forecast and develop contingency plans to counteract shortfalls in the area. 2.5 Ensure recruitment projects are implemented and monitored at Branch Centers. 2.6 Implement, monitor and evaluate National retention programs. 2.7 Manage and monitor Tele-Recruitment Department. 2.8 Submit monthly reports to the Zone Donor Manager.   KPA 3 Management of Staff to Ensure Good Relations, Teamwork, Employee Commitment And A Professional Service Delivery KPI 3.1 Monitor and address staff performance on an on-going basis through mentoring, coaching and conducting reviews according to agreed timeframes. 3.2 Identify staff individual development and training needs and address through training programs and monitor. 3.3 Ensure completion of all technical training as per a training plan developed in conjunction with relevant Departments and other divisions. 3.4 Improve productivity by effectively dealing with grievances, conflict, incapacity and misconduct in accordance with relevant procedures. 3.5 Ensure regular two-way communication with staff on all matters including Principles of Excellence, team building, SOP's, policy changes as well as compliance with SOP criteria and Good Laboratory Practice Guidelines. 3.6 Monitor and control staff time-keeping, absenteeism and overtime worked to ensure adherence to relevant policies and Legislation. Take appropriate action where necessary. 3.7 Monitor shift exchanges, leave and sick leave to ensure availability of adequate personnel for cost-effective running of the department. 3.8 Recruit and select suitable candidates according to manpower plan, recruitment and selections procedures and employment equity targets. 3.9 Attend required meetings and appropriate training sessions to remain informed of current field-related developments and promote knowledge sharing.   KPA 4 Accomplishment of Financial Objectives for the Area Being Managed KPI 4.1 Monitor cost center reports monthly and initiate action where necessary. 4.2 Prepare a monthly consolidated cost Centre report and submit to the Zone Donor Manager with explanation of variances and corrective action taken. 4.3 Authorize staff overtime, travel claims and allowances.   KPA 5 Marketing / PR Campaign Management at Zone Level KPI 5.1 Implement National Marketing campaigns. 5.2 Monitor, evaluate and report on campaigns. 5.3 In liaison with Corporate Communications Manager communicate details of campaigns to staff, donors and public. 5.4 Develop, implement, monitor and evaluate local campaigns as agreed with Corporate Marketing Manager. 5.5 Promote the Clients corporate image and brand by ensuring compliance to uniform policy and Corporate Image guidelines. 5.6 With Donor Relations Practitioners build partnerships and networks with large institutions in conjunction with Corporate Marketing Department. KPA 6 Customer Relations KPI 6.1 Using appropriate surveys monitor customer satisfaction and compile reports for Zone Donor Manager. 6.2 Track customer complaints or queries and ensure that all cases are satisfactorily and timeously resolved. 6.3 Attend Donor Committee meetings to inform members of all activities within the business unit. 6.4 Attend or arrange other meetings as required by Zone Donor Manager.

EUC  ENGINEER L3 - Westville  What we expect you to do: The Engineer will be required to fulfil the following primary objectives: Client satisfaction is key Ensure that all Service Level Agreement (SLA) requests are attended to professionally and within the required time frames Ensure that all new installations whether managed by a Project Manager or by an Operations Manager are completed professionally and in line with the proposal The Engineer must have a good understanding and appreciation of business principles Add value to an existing dynamic team structure The Engineer must be client focused and display a proactive approach to solving high level problems. The Engineer must work well under pressure and within a support team, contributing to their success Ensure excellent Service Delivery to our client base within the agreed SLA metrics Have the ability to make complex configuration changes, action and manage installations and attend to high level break/fix events Will be held accountable for installations through to completion Will be accountable for resolving break/fix incidents at a high level of complexity Must take responsibility for problem resolution and troubleshooting of complex problems Respond to escalated client requests and support requests and see them through to resolution Required to escalate complex problems to the relevant vendor and manage them through to resolution Demonstrate fundamental project management and administration ability Report writing and project documentation is a requirement Use client engagement skills to conduct presentations at medium levels within the client’s organisation Advanced vendor and technology certification is required, whilst maintaining a broad base technology understanding Overtime work is required Will be required to provide standby services to clients Interface effectively with the front end of the business Utilisation and service report/project activities must be maintained using Global Operational Services systems Ability to attend to client facing documentation (Micro designs and As Built documentation) Must have the ability to communicate effectively with colleagues and clients Perform root cause analysis and adhere to any related process such as change management   Technical certifications, Experience required: A MCSE certification is required Exchange certification is required Hyper-V certification is required Lync / Skype for Business experience will be beneficial SQL certification / experience will be beneficial Experience in general cloud solutions will be beneficial, i.e. Office365, Azure, Enterprise Mobility Suite Any other Business Unit related certifications and skills will be beneficial The Engineer must have advanced certifications within the associated Business Unit The Engineer must have at least 5 years’ experience in delivering SLA and Project based solutions A proven track record in the technologies associated to the relevant Business Unit Methodical and Logical diagnostic skills Must be able to work under pressure. Knowledge of the IT Market with specific reference to the associated Business Unit Be an early adopter of new technologies within the associated Business Unit Own transport

Private Banker Ultra High Net - Cape Town Willowbridge   Description: Relevant degree (Commerce or Financial stream) Professional Registrations Experience Minimum of 3 years experience in a Sales or Client facing role within the financial services industry MINIMUM ROLE OUTPUTS Perspective: Finance Generic (an output or deliverable) DESCRIPTION Revenue Growth for Return on Investment (ROE) Achieve revenue targets by either growing a portfolio of existing clients (optimising revenue opportunities) or by acquiring new clients and increase potential of existing portfolio Perspective: Client Services Generic (an output or deliverable) DESCRIPTION Client Optimisation Analyse client’s current product offerings and solutions with the aim of ensuring client is the client’s primary banking institution. In addition, identifying transactional and lending requirements to Clients Organisational Design Role: Product Offerings and Solutions Understand and market all Transactional Banking products within the Client offering. Understand and market all Lending solutions within the Client offering: Overdrafts Mortgage (Single Homeloan) Mortgage (Multiple asset/ multiple property) Commercial Property Finance Share Based Lending Campaign Management Successfully implement, track and report on Client Campaigns and initiatives Achievement of Sales Targets Track, control and influence sales activities with the specific aim of achieving previously determined sales targets Maximise Cross Sell Opportunities (VSI) Maximise cross sell opportunities through the identification of specialist advisory requirements. E.g. Wealth Management, Fiduciary, Portfolio Management Growth of Active Customer Account Base Manage the growth of active customer Account Base to increase Client base and revenue Service Delivery Deliver exceptional service that exceeds client expectations through proactive, innovative and appropriate solutions Client Relationship Management Manage and grow portfolio through proactive client contact. Ensure client retention and satisfaction levels (measured via the Net Promoter Score) Perspective: Process Generic (an output or deliverable) DESCRIPTION Sales Stats Provide and track accurate and reliable sales statistics via Siebel Corporate Governance Comply with governance in terms of legislative and audit requirements Perspective: People Generic (an output or deliverable) DESCRIPTION Personal Development Manage own development to increase own competencies