MJM Recruitment

Key Performance Areas (Objectives) and Performance Requirements Main Purpose of the Job (in one sentence): The timely and effective response to user queries and problems through the receipt and logging of problems reported by users and the co-ordination of rapid and appropriate. Responses, including: - Channeling requests for help to appropriate functions for resolution and keeping users apprised of progress. Work on the Call Centre system (HEAT) to log customer’s incoming calls Logon to HEAT at the start of your shift to log customer requests/ faults. All phone calls must be answered within 3 rings. Receive electronic requests for service and completing daily. Emails to be logged within 15minutes. Ensure that HEAT and Email applications are opened at all times. Ensure all required applications are functional. Ensure all calls are logged accurately and timeously and all site and user details are input via HEAT. Always ensure that you are compliant with the Systems Applications and processes including client SLA's to determine impact and scope of problem Assets and Change Control processes must be followed at all times Understand customer SLA's, processes and procedures Timeously escalate calls. Daily Tasks should be performed accurately and timeously to ensure that clients’ needs are met. Ensure that all documentation is complaint to customer contracts. Proactively manage and take care of calls that are logged Take ownership of all your calls and assist your colleagues where possible. Main Responsibilities / Tasks: Log all calls received via telephone, e-mail or web portal Log and liaise with outside vendors ensuring minimum downtime to the customers systems Request for updates daily/ follow up with engineers/ 3rd party vendors daily Update calls with information/feedback sent via e-mail/telephone Request ratings for all calls logged Respond to SLA warnings Proactively escalate calls Resolve calls within the respective SLA Ensure that asset and CCF forms are logged and have been completed before a call is marked for closure Keep calls to a minimal Monitor call queue Provide First line support for Illovo customers. Monitor NMS system before 8am. Daily tasks Log all calls and Respond to calls logged within SLA – General System calls, Management requests, new requests, Change Controls and escalations. Work on Call Centre Systems Be logged into all allocated queues by the start of each shift, ready to take calls. (Be at least 10 min early for your shift) Answer the phone in a professional and friendly manner (project an attitude of service) Log all calls in the HEAT system Phone must be answered within 3 rings (Do not bounce calls) Maintain a professional helpdesk image, stay positive and patient at all times Receive electronic requests for service and completing daily checks Receive e-mail requests from clients Ensure that e-mail is working at all times. If not escalate to the call center manager immediately. Log calls for e-mail requests / problems received within 5 minutes of receipt If you are uncertain about the detail of the call, you need to phone the requestor within 10 Minutes from receipt with your questions Respond back to customer via e-mail or telephonic call Complete Daily Checks within allotted time Call logging You must be logged into HEAT ready to log calls by the start of your shift If there is a problem with HEAT, you need to escalate this to the call center manager immediately Always adhere systems applications and processes ie HEAT Take details down accurately Provide first line support on Client calls. Check client details and correct where necessary Choose the correct categories and selections where applicable Check your grammar and spelling at all times. Mistakes will not be tolerated Always follow the prescribed client procedures Back office support Determine the impact and the scope of the problem (how many people are effected and how urgent is it?) If it’s a single user problem, go through basic troubleshooting. Provide first line support on Client calls. Always follow the prescribed client procedures Change Management Change Management must be adhered to at all times Escalations Escalation procedures must be adhered to at all times. Must understand all customers SLA’s and processes. Client specific Processes Take responsibility for completing check lists accurately and on time, and providing feedback on time Follow escalation procedures at all times Documenting procedures Always ensure that there are documented procedures describing your tasks Ensure that all documentation is complaint to customer contracts Taking ownership Follow up on calls you have logged Keep the client informed of the status of logged calls, problems or down times See calls through to completion Add daily updates to call journals Follow up with 3rd parties Ensure that when you assign a call to someone that they are actually available to handle the call Don’t leave your desk or log out of queues if it is busy (unless you absolutely have to) Don’t leave your desk or log out of queues if no one is there to man the queues. Escalate to your superior so that an alternative plan can be made Go out of your way to assist co-workers and clients If any of the helpdesk tools are preventing you from doing your job, escalate to your Manager immediately 1 . To ensure continuous self development with regards to knowledge and skills in respect to the internal and external customer’s requirements Human Capital- To be competent/certification in the specific internal and external client’s systems, software and hardware requirements and provide proof to the Service Desk Supervisor within 48 Hours after completion To ensure that the employee keeps to the work schedule and any deviation must be communicated verbally within a reasonable timeframe to allow for alternative arrangements to be made by the Helpdesk Supervisor. To ensure that the Service Level Agreement (SLA) is met as per internal and external customer requirements Customer - To ensure that all calls are logged, resolved, escalated, followed up, serviced and closed within the agreed SLA.  To ensure a minimum of 80% customer satisfaction feedback rating on a monthly basis.       Ensure continuous communication and feedback is provided to all customers regarding any incidents or requests logged. To ensure that the quality and processes of internal and external customers are adhered to as specified in the company’s policies and procedures. Quality Processes- To ensure compliance with internal and external client’s safety and security regulations as well as Occupational Health and Safety Act requirements. To adhere to Internal and External customer’s electronic code of conduct.  To ensure that all calls relating to repairs and new IT equipment is tracked on a continuous basis. To ensure all Service Desk procedures for all clients are adhered to on a daily basis.

Achievement of turnover, budgets and achievement of targeted expense savings Achievement of unit shrinkage Stock management Training, Coaching and Development Customer Service, Standards, Housekeeping and Signage Enforcement of company policies and procedures Effective communication at all levels of the business Matric  2-3 years store management experience Relevant degree or diploma advantageous MUST HAVE HAD EXPERIENCE WORKING AS A STORE MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA   SALARY: Highly negotiable depended on qualifications, experience.

Achievement of turnover, budgets and achievement of targeted expense savings Achievement of unit shrinkage Stock management Training, Coaching and Development Customer Service, Standards, Housekeeping and Signage Enforcement of company policies and procedures Effective communication at all levels of the business Matric  2-3 years store management experience Relevant degree or diploma advantageous MUST HAVE HAD EXPERIENCE WORKING AS A STORE MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA   SALARY: Highly negotiable depended on qualifications, experience.

Ensuring Profit Growth,                                                 Ordering products, Responsible for product layout and presentation, Schedule staff work hours and activities, Evaluate health and safety practices against standards, Organize, plan, and prioritize, Judge the quality of food, preparation, and job applicants. Record information about inventory and health practices. Inspect equipment and food deliveries. Guide, direct, and train staff. Coordinate the work and activities of staff. Perform administrative activities such as scheduling, budgeting, and payroll.  

Ensuring Profit Growth,                                                 Ordering products, Responsible for product layout and presentation, Schedule staff work hours and activities, Evaluate health and safety practices against standards, Organize, plan, and prioritize, Judge the quality of food, preparation, and job applicants. Record information about inventory and health practices. Inspect equipment and food deliveries. Guide, direct, and train staff. Coordinate the work and activities of staff. Perform administrative activities such as scheduling, budgeting, and payroll.  

Achievement of turnover, budgets and achievement of targeted expense savings Achievement of unit shrinkage Stock management Training, Coaching and Development Customer Service, Standards, Housekeeping and Signage Enforcement of company policies and procedures Effective communication at all levels of the business Matric  2-3 years store management experience Relevant degree or diploma advantageous MUST HAVE HAD EXPERIENCE WORKING AS A STORE MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA

Must have a valid Clamp Truck licence Able to communicate effectively in English Able to work weekends and public holidays Must be able to work shifts Own transport essential Must be able to offload and load stock off trucks and containers, Move stock around warehouse Minimum 3 years’ experience  

 A Store Manager prides themselves on the following: Achievement of turnover, budgets and achievement of targeted expense savings Achievement of unit shrinkage Stock management Training, Coaching and Development Customer Service, Standards, Housekeeping and Signage Enforcement of company policies and procedures Effective communication at all levels of the business Matric  2-3 years store management experience Relevant degree or diploma advantageous MUST HAVE HAD EXPERIENCE WORKING AS A STORE MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA   SALARY: Highly negotiable depended on qualifications, experience.    

Ensuring Profit Growth,                                                 Ordering products, Responsible for product layout and presentation, Schedule staff work hours and activities, Evaluate health and safety practices against standards, Organize, plan, and prioritize, Judge the quality of food, preparation, and job applicants. Record information about inventory and health practices. Inspect equipment and food deliveries. Guide, direct, and train staff. Coordinate the work and activities of staff. Perform administrative activities such as scheduling, budgeting, and payroll.

Ensuring Profit Growth,                                                 Ordering products, Responsible for product layout and presentation, Schedule staff work hours and activities, Evaluate health and safety practices against standards, Organize, plan, and prioritize, Judge the quality of food, preparation, and job applicants. Record information about inventory and health practices. Inspect equipment and food deliveries. Guide, direct, and train staff. Coordinate the work and activities of staff. Perform administrative activities such as scheduling, budgeting, and payroll.

 A Store Manager prides themselves on the following: Achievement of turnover, budgets and achievement of targeted expense savings Achievement of unit shrinkage Stock management Training, Coaching and Development Customer Service, Standards, Housekeeping and Signage Enforcement of company policies and procedures Effective communication at all levels of the business Matric  2-3 years store management experience Relevant degree or diploma advantageous MUST HAVE HAD EXPERIENCE WORKING AS A STORE MANAGER WITH ONE OF THE LARGEST FMCG/ RETAIL STORES IN SOUTH AFRICA

QUALIFIED MOTORCYCLE MECHANIC – HARRISMITH We require a qualified and well experienced motorcycle mechanic for this bike dealer in Harrismith. From superbikes to off-roaders, your experience will be well rewarded. Salary highly negotiable and free accommodation.

Ensure that full disaster recovery plan is up to date at all times and tested annually Ensure that full disaster recovery plan is up to date at all times and tested annually Architect, design, implement, support and maintain all information technology infrastructure and net Architect, design, implement, support and maintain all information technology infrastructure and networks of the company Configure and deploy systems in line with applicable standards. Configure and deploy systems in line with applicable standards Perform daily, weekly, monthly and annual tasks as per policies and procedures. Perform daily, weekly, monthly and annual tasks as per policies and procedures Architect, design, implement, support and maintain security protocols and policies Architect, design, implement, support and maintain security protocols and policies   Required Qualifications Std10\Grade 12 Essential MSCE 2000 - Microsoft Certified System Engineer on Windows CCNA, CCNP   Required Skills Network infrastructure Printer support and maintenance Operating Systems maintenance PBX support and maintenance Microsoft Exchange and Active Directory Computer & Server maintenance Back-up solutions Problem solving and decision-making skills Multi-tasking Aptitude for learning and rapidly mastering new applications and technology Strategic thinking Communication (Written and Verbal) - Clear, concise, good command and conveyance of language Technical skills Quality Orientated Trustworthy

MCSA or MCSE Microsoft Server 2008/12/16 Microsoft Exchange Microsoft Active Directory Microsoft Windows 7/10 VMWare Daily management of servers, operating systems, patches Daily management of AD accounts and computers. Printer server management Virtual server management 3 – 5 years of experience

To support and maintain all desktop / servers and networking infrastructure in accordance with the client SLA’s. To assist in all ad hoc duties as required and specified in the Job Description. Main Responsibilities / Tasks: Provide 2nd and 3rd line support to all Bytes clients Provide backup services and support to networking monitoring services (NMS) To administer, maintain, be accountable and troubleshoot client networks consisting of servers, pc's printers, switches, firewalls, routers and UPS’s. Communicate/Escalate to the Service Delivery Manager/Senior Engineers on any issues outside of your control/abilities but owning the problem to completion. Ensure all calls are logged and be accountable for all logged calls within the SLA and to communicate with the Help desk and ensure successful completion of calls. Ensure all procedures such as Health checks, Change control and Network documentation is adhered to, up to date and accurate. Installing approved software and hardware connecting users to networks and providing initial guidance. Facilitate all IT 3rd Pty activities onsite where it has an impact on the overall IT service to the client. Establish and control systems access and security. Monitor systems in order to optimise performance and to initiate recovery action after system failures Assist the customers concerning replacement of outdated equipment and software Prepare site weekly and monthly reports. Identify trends and exceptions and provide clear explanations and recommendations. Ensure that the sites at all times comply with customers audit as well as group standards. Assist with general housekeeping in accordance with Bytes standards Proactive suggestions into site operations with regards to Standard Operating Procedures(SOPS) Professional conduct including excellent communication etiquette to all internal and external clients. Identify new IT opportunities and feed back to the Bytes account managers. Keep certifications up to date and keep abreast of technology Bytes support and / or should be supporting. Get involved in pre-sales opportunities wherever possible.   KPA and KPI Definition   No          Job Objectives (KPA)                      KPI’s      1              To ensure continuous self-development in terms of knowledge and skills in respect to the internal and external customer’s requirements. Human Capital   To be competent in the specific internal and external client’s systems, software and hardware requirements. Ensure that all certifications and courses are updated on the skills matrix and provide proof to the Site Operations Manager / Service Delivery Manager within 48 Hours after completion.         60 To ensure that the employee keeps to the work schedule and any deviation must be communicated verbally within a reasonable timeframe to allow for alternative arrangements to be made by the Site Operations Manager / Service Delivery Manager.  Sick leave to be communicated within an hour prior work commencement, annual and sick leave due to planned medical procedures communicated as per BSI leave Policy.            40 2              To ensure that the Service Level Agreement (SLA) is met as per internal and external customer requirements.   Customer                 50           To ensure that calls logged are followed up / escalated, serviced and closed within the agreed SLA.                  20                                                 To identify, log and resolve problems based on trend & exception analyses           15                                                 To ensure preventative maintenance tasks are performed as specified in the task / maintenance schedule.                 20                                                 Ensure that exceptional quality of service and delivery is provided to the Customer & Internal IT Team in accordance with BSI values and commitment.               20                                                 Identify new IT opportunities and feed back to BSI account manager         5                                                 Uphold the BSI standard when interfacing with customers and Ensure continuous communication and feedback is provided to all customers regarding calls logged including IT vendor calls effecting the business.             20 3              To ensure that the quality and processes of internal and external customers are adhered to as specified in the company’s policies and procedures.   Quality Processes            25           To ensure compliance with internal and external client’s safety and security regulations as well as Occupational Health and Safety Act requirements.                25                                                 To adhere to Internal and External customer’s electronic code of conduct.             25                                                 To ensure that both BSI and Clients best practice, policies, procedures and standards are adhered to by completing and updating the required task lists, checklists and documentation per call/task.            50   Summary of Job Requirements   Formal Qualifications Required  Essential / Desirable Matric, A+ N+    Essential Microsoft MCSA Server 2012 – Hyper-V Desirable NetApp / Dell EMC Certified        Desirable CCNP     Desirable   Job Related Experience Required              Time Span           Essential / Desirable Server 2012 / 2016           3 Years Essential Exchange 2010 / 2013 / 2015 / 2016         2 Year   Desirable WSUS 2012          2 Years Desirable Networking Hardware   3 Years Desirable Hyper V 2 Years Essential Backup technologies      2 Years Desirable Desktop Windows – Windows 8 3 Years Essential Desktop Office 2010        3 Years Essential Own transport                   Essential   Job Related Knowledge Required              Essential / Desirable Knowledge of Maintenance and Support of Desktop user environment   Essential Knowledge of Maintenance and Support of Server environment Essential Knowledge of Maintenance of San Environment Desirable Knowledge of Microsoft Applications user and Backoffice              Essential Knowledge of Wi-fi and Radio based systems       Desirable Knowledge of Networking            Essential   Job Related Skills Required          Rating Customer communication skills and developing customer loyalty               10/10 Adaptability and reliability            10/10 Time management          10/10 Initiative, ownership and quality                10/10

Purpose of the job:To provide excellent customer service in terms of monitoring customer infrastructure and proactively identifying issues as well as network monitoring and resolving related queriesLevel of Work:N/AAdditional requirements:DriversBackground Check   MAIN ACCOUNTABILITIES AND APPROXIMATE TIME SPLIT Customer            33                   To liase with bussiness units and management relating to              50 IT problems in order ensure compliance tol                 To liase with bussiness units and management relating to IT problems in order ensure compliance to legislation, Altron policy and procedure as well as delivering on the Altron customer experience.                 To communicate and liaise with external and internal      50 clients, suppliers and vendors to ensure compl                 To communicate and liaise with external and internal clients, suppliers and vendors to ensure compliance to policies and procedures as well as delivering on the Altron customer experience. Human Capital   33                   To mentor and coach subordinates within the specific area           50 of responsibility according to policies an                 To mentor and coach subordinates within the specific area of responsibility according to policies and procedures                 To ensure that all the allocated and contracted development      50 activities (Individual Development Plan)                 To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework.                 To comply with all prescribed and relevant policies,          15 procedures, best practices and compliancerequi                 To comply with all prescribed and relevant policies, procedures, best practices and compliance requirements                 To proactivley monitor security threats and incidents in  14 order to identify security risks, analyse t                 To proactivley monitor security threats and incidents in order to identify security risks, analyse the issue and escalate to relevant parties acoording to policies and procedures To promptly, efficiently and accuratley log calls of incidents on the call logging system according 14 To promptly, efficiently and accuratley log calls of incidents on the call logging system according to policies and procedures         To trouble shoot logged issues and to update the call logged on the system (communicating withclien      14 To trouble shoot logged issues and to update the call logged on the system (communicating with clients , vendors and suppliers) according to policies and procedures  Follow up on all calls logged until completion/resolved according to standard operating procedures          14 Follow up on all calls logged until completion/resolved according to standard operating procedures          To use the key injection system to insert the correct key into the point of sale terminal according                14 To use the key injection system to insert the correct key into the point of sale terminal according to client specifications and policies and procedures           To handle internal IT support queries and escalate if/when necessary according to standardoperating      15 To handle internal IT support queries and escalate if/when necessary according to standard operating procedures                  REQUIRED EXPERIENCE Essential              IT service desk   3 Essential              IT Infrastructure, Service and Supp           1 Preferred            Network operating system          1   REQUIRED QUALIFICATIONS Essential              Std10\Grade 12 Essential              A+ Essential              N+ Essential              CCNA Certificate Preferred            SSCP Certificate   REQUIRED SKILLS Non Critical Skills              Interpersonal Non Critical Skills              Commitment to personal growth and personal resilience Non Critical Skills              Organisational Non Critical Skills              Good people interaction skills, at Non Critical Skills              CCNA Non Critical Skills              Network and Support Troubleshooting Non Critical Skills              Vulnerability Management   REQUIRED TRAINING Essential              Health and Safety Training To liaise with business units and management relating to IT problems in order ensure compliance. To liase with bussiness units and management relating to IT problems in order ensure compliance to legislation, company policy and procedure as well as delivering on the company's customer experience. To communicate and liaise with external and internal        clients, suppliers and vendors to ensure compliance To communicate and liaise with external and internal clients, suppliers and vendors to ensure compliance to policies and procedures as well as delivering on the company's customer experience. To mentor and coach subordinates within the specific area of responsibility according to policies. To mentor and coach subordinates within the specific area of responsibility according to policies and procedures To ensure that all the allocated and contracted development      To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the company policy and procedure framework. To comply with all prescribed and relevant policies, procedures, best practices and compliance To comply with all prescribed and relevant policies, procedures, best practices and compliance requirements. To proactively monitor security threats and incidents in order to identify security risks To proactively monitor security threats and incidents in order to identify security risks, analyse the issue and escalate to relevant parties according to policies and procedures To promptly, efficiently and accurately log calls of incidents on the call logging system according To promptly, efficiently and accurately log calls of incidents on the call logging system according to policies and procedures         To trouble shoot logged issues and to update the call logged on the system To trouble shoot logged issues and to update the call logged on the system (communicating with clients , vendors and suppliers) according to policies and procedures  Follow up on all calls logged until completion/resolved according to standard operating procedures Follow up on all calls logged until completion/resolved according to standard operating procedures          To use the key injection system to insert the correct key into the point of sale terminal according                To use the key injection system to insert the correct key into the point of sale terminal according to client specifications and policies and procedures           To handle internal IT support queries and escalate if/when necessary according to standard of operating To handle internal IT support queries and escalate if/when necessary according to standard operating procedures                  Required Qualifications: Std10\Grade 12 A+ N+ CCNA Certificate SSCP Certificate

Sales - The position involves Business Development in a sales capacity of ATS offering. The position requires a person who has an in depth understanding of business issues and challenges currently facing SA businesses and who can engage business leaders with confidence in a sales cycle when immediately engaged. The position requires a person who has the capacity to gain in depth understanding of the technical aspects of wide and local are networking, ICT security, storage and other IT solutions and associated services. Above all, the person must be highly professional, self motivated and demonstrate high levels of dedication and commitment to the team and the division. The core focus will be developing new business with new clients focussing on the solutions offered by the ATS division, including: Cisco, HP, Juniper, F5, Bluecoat, NetApp, MPLS Services and ICT Managed Services and Outsourcing. The incumbent must be able to work under pressure and as part of a highly motivated sales team. Liason with Divisional Managers, Program Managers and Customers must be maintained on a professional scale at all times.   Main Responsibilities / Tasks Targeting new clients, primarily in the Government, Enterprise and Upper Mid-Market space and achieving agreed sales targets Aligning with Sales and Divisional Managers to gain new business Completing and maintaining opportunity, account strategy and sales forecast documentation. Presenting at sales meetings to provide updates on sales activity. It is expected at month-end that the monthly forecast balances against revenue and profit is achieved. Understanding ATS solutions to best position these into own strategic and new business account base. Ongoing self-education and training attendance to become and remain an expert in ATS division solutions. Participate in solution workshops with the client and ATS pre-sales consultants. Prepare professional and accurate quotations and proposals that comply with all the company corporate governance policies and guidelines. Prepare and present highly professional presentations to clients. Respond quickly and efficiently to all client requests. Develop a suitable sales strategy and campaign for all major targeted clients. Participate in the development of Go-To-Market strategies of the division. Represent the division at conferences and client marketing events. Maintain up-to-date understanding of ATS solutions through proactive self learning, research and interaction with product managers and consultants – both internal and external to Bytes. Build and maintain a strong relationship with our technology Partners. KPA and KPI Definition Summary of Job Description Formal Qualifications Required  Essential / Desirable Sales qualifications in Cisco, Dell, Huawei, Juniper, HP, F5, Bluecoat, MPLS or equivalent. Job Related Experience Required              Time Span           Essential / Desirable Minimum of 10 years of successful sales experience in the ICT industry                    Job Related Knowledge Required              Essential / Desirable General hardware, networking and ICT knowledge. Conversant with industry standards. Understanding of general business benefits of ATS solutions.         Job Related Skills Required          Rating Success in closing solutions business in the R1M+ range  Excellent Customer relationship and personal interaction skills.   Must be exceptionally literate and well versed.  Good presentation skills.              Ability to translate clients business requirements into a possible solution.             

To compile accurate quotes according to request and/or solution received according to SI policies and procedures                                                                                To ensure appropriate vendor quotes are utilized and correct discounts applied according to SI policies and procedures ie. Deal registrations                                                                                                                                                               To respond/acknowledge all quote requests/queries within the 30 minute SLA according to standard operating procedures.                                                                       To deliver acceptable service to internal and external customers with no valid complaints at managers' discretion                                                                                Communication on a daily basis via email to internal and external customers on quote requests / orders and queries                                                                                To handle escalated queries in order to conclude with a satisfactory outcome to both customer and company according to SI policies and procedures                                                                                                                                  To ensure requests have been acknowledged and updated daily.                                                                To ensure that all the correct information and supporting documentation is uploaded                                                                      To ensure that all quotes are completed within the customer specific SLA's                                                                            Ensure all orders received before 15h00 must be processed the same day                                                                                                                              Ensure individual development is in line with the role being fulfilled            Qualifications: Std 10 or Grade 12           Business or sales certificate         Degree: Industry related sales, business development     Sales      Business Development  Networking technology Storage technology         Microsoft and other Software technologies            Communication (Written and Verbal) Clear, concise, good command and conveyance of language         Feedback/information sharing skills - Ability to convey information accurately & constructively    Time management - Effective time utilization, meeting all deadlines         Strong communication, analytical, problem solving, and decision making skills to effectively uncover        Service orientated           Relationship building skills with all stakeholders (interdepartmental/customers etc.)        Administrative in nature (organized)       Results oriented: Ability to achieve targets within given parameters         Proactive, self-starters, with a focus on delivery/outputs Ability to identify opportunities Interpersonal communication skills including diversity    

To ensure that the allocated GP target is met or exceeded on an annual basis within the SI policy and procedures on a continuous basis                               To liaise with external customers, government institutions, committees, internal customers and service providers to ensure SI experience, compliance to legislation as well as SI policy and procedure                              To coordinate and solve customer queries and complaints through the client call-logging procedure and policy as well as the SLA                            To manage allocated new and existing customer relations according to agreed terms and conditions as well as SI policy and procedure framework within SI brand identity                            To compile and distribute business communication to internal and external customers in line with SI policy and procedure on a continuous basis                               To contribute and advise on an annual sales and marketing plan for approval by management as well as the implementation of the approved marketing plan within the allocated industry or area in line with the SI policy and procedure                           To ensure that the sales policy and procedures are followed with every potential and existing transaction on a continuous basis                               To evaluate customer account and portfolio on a continuous basis according to SI policy and procedure as well as legislation requirements                               To update and process new leads on the relevant sales forecasting system on a continuous basis according to the SI policy and procedure                     To build and achieve the expected target of the quarterly sales forecast and to submit it to the relevant manager in line with SI policy and procedure                               To ensure that all allocated and agreed development activities are successfully completed in line with SI policy and procedure                           To coach and mentor all relevant staff on the level and area of expertise on a continuous basis in line with SI policy and procedure framework, as and when required                               Requirements Matric Diploma in sales or business At least 3 years’ experience in in a Business Development/Sales role within the Workforce Management industry, accompanied by a proven track record of achievement against an individual sales target. This experience must be in the Capex industry level. Solution building and selling within the Workforce Management arena A solid understanding of the business drivers that influence customer decisions in the Integrated Solutions arena. Professional presentation skills Professional proposal writing skills Excellent computing skills Negotiation skills Customer relationship building skills Additional requirements for the job Drivers’ license Travelling and after-hours work Medical examination

Requirements: Systems Engineer MCSA or MCSE Microsoft Server 2008/12/16 Microsoft Exchange Microsoft Active Directory Microsoft Windows 7/10 VMWare Daily management of servers, operating systems, patches Daily management of AD accounts and computers. Printer server management Virtual server management 3 – 5 years of experience