4 Customer Service jobs

We are looking for Listing Assistants to join our team. Experience in Real Estate, sales &/or telesales in a cold calling environment can be an advantage. Responsibilities Cold calling and canvassing.  Complete all listing preparation and presentation activities when listing opportunities occur. Greet all customers, both on the phone and in person, in a professional and courteous manner. Requirements Pleasant personality and strong interpersonal skills for all personality types Enjoy helping people and provide positive, friendly client service Work well under pressure Independent, self-directed worker focused on completing all required tasks Multi-tasking ability and the ability to meet required deadlines Accept responsibility and meet commitments Comfortable in dealing with conflict (have a strong backbone, but also know when to bend). All you need is the will to succeed, high work ethic and excellent telephone skills. Excellent incentive scheme and commission structure available.

We are looking for a professional real estate agent to be an intermediary between sellers and buyers. Real estate agent responsibilities include marketing listings and providing guidance to buyers and sellers. This is a great opportunity for someone looking to grow their career in real estate.All you need is the will to succeed, high work ethic and excellent telephone skills. Requirements Ability to work independently, combined with excellent interpersonal skills Strong sales, negotiation and communication skills Pleasant and trustworthy MS Office familiarity Self-driven and motivated to reach targets Experience in Real Estate, sales and/or telesales in a cold calling environment can be an advantage.

We are looking for vibrant and enthusiastic individuals to join our team to service our Durbanville, Brackenfell and Bellville areas as Rental Agents, to present and lease properties to prospective lessors. The goal is to scout potential clients, turn them into actual ones and achieve high occupancy rates. Responsibilities Present properties and provided amenities in a positive light to prospective tenants Confirm rental application data and personal references Stay knowledgeable of the property market status Provide information on all aspects of properties (expansion, zoning, crime etc) Ensure proper maintenance and inspect properties periodically Excellent incentive scheme and commission structure available (Basic + Commission + Petrol). All you need is the will to succeed, high work ethic and excellent telephone skills. Requirements Excellent communication and negotiation skills Persuasive with marketing and sales skills Customer service orientation Experience in Real Estate, sales and/or telesales in a cold calling environment can be an advantage MS Office familiarity Self-driven and motivated to reach targets. Pleasant personality and strong interpersonal skills for all personality types Multi-tasking ability and the ability to meet required deadlines Confidentiality of Company related business Honest and trustworthy Accept responsibility and meet commitments Work well under pressure Highly professional manner Extremely reliable with regards to punctuality and commitments made Comfortable in dealing with conflict (have a strong backbone, but also know when to bend). Email CV to terri@durrestates.com

Role SummaryTo provide professional and efficient call services in order to optimise client experience for the company clients and ensure continued relationships are created and maintainedJob DescriptionAdhere to the daily schedule to ensure that targets are met by following the work planFollow the company processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relationsEscalate all unresolved queries to management by logging the case on the systemAnswer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA)Generate lead targets required on a month to month basis by offering products to the clientsPrevent losses that may occur in the business by being vigilant and making sure all calls are logged correctlyContribute to a culture conducive to the achievement of transformation goals by participating in the company culture building initiatives (e.g. staff surveys etc)Participate and support corporate social responsibility initiatives for the achievement of key business strategiesIdentify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systemsKeep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters; websites and attending sessionsKeep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the termsUnderstand and embrace the company vision and demonstrate the values through interaction with team and stakeholdersImprove personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managersEnsure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time framesEnsure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with teamUnderstand the nature of the client's query by reiterating the key points raised by the clientGive continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholdersEssential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate Preferred Qualification Certificate: Call CentreMinimum Experience Level 2-3 years working experience as a Client Service Consultant in the Unit Trust environmentBehavioural Competencies Building Customer Loyalty Communication Technical/Professional Knowledge and Skills Managing Work Adaptability Quality OrientationTechnical/Professional Knowledge and Skills Microsoft Office Administrative procedures and systems Relevant regulatory knowledge Relevant software and systems knowledge Business writing skills Banking knowledge Banking procedures Cluster Specific Operational Knowledge Business principles Business terms and definitions Governance, Risk and Controls